Hartlepool
Ticket office
Closed now
| Mon - Fri: | 7:00 AM to 6:25 PM |
|---|---|
| Sat: | 7:00 AM to 6:25 PM |
| Sun: | to |
Station details
| Station Operator: NT | |
| Station Code: HPL |
| Staffing Level: Full Time | |
| CCTV: Yes |
| False | Oyster Pre Pay |
| False | Oyster Validator |
| True | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| True | Smartcard Topup |
| True | Ticket Machine |
|
Penalty Fares: Applicable Operators: Northern |
|
|
Ticket Office Note: On main platform near exit Accepts cards only |
| False> | Lost Property Contact Available |
|
Phone number:
08002006060 Website: Go to website |
|
| True | Ticket Gate |
|
Ticket Gate Comments: Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. |
|
|
Customer Services: 08002006060 |
| False | Customer Help Points |
|
Customer Help Points Note: none |
| False> | Atm Machine |
| False | Baby Change |
| True | Seated Area |
| True | Passenger Information Systems |
|
Passenger Information Systems Note: Departure Screens, Announcements, |
| False | Shops |
| True | Station Buffet |
| True | Telephones (Cards & Coins) |
| False | Toilets |
|
Toilets Note: The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office. |
|
| False | Waiting Room |
| true | Car parking |
|
Name: Station Car Park Operator: Local Council - 70 spaces Spaces: 0 Annual Charge: N/A Daily Charge: £Fee Payable Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| False | Car Parking Contact Available |
|
Phone number: 0800 200 6060 Website: Go to website |
| True | Cycle Storage Availability |
|
Sheltered: No |
| True | Cycle Storage CCTV |
| True | Location for Rail Replacement Services |
|
Location For Rail Replacement Service Note: Replacement transport will pick up/drop off at the station front. |
|
| False | Taxi Rank |
|
|
| True | Bus Service |
|
Bus Service Note: Busline 0871 200 2233 |
| False | Accessible Booking Office Counter |
|
Accessible Booking Office Counter Note: staff will come out of the office to assist |
|
| False | Accessible Public Telephones |
|
|
|
| True | National Key Toilets |
| True | Induction Loop |
| False | Wheelchairs Available |
| True | Ramp For Train Access |
| True | Step Free Access |
|
Step Free Access Note: There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces. |
| False | Accessible Taxis |
|
|
|
| True | Accessible Ticket Machines |
|
|
|
| True | Impaired Mobility Set Down |
|
Impaired Mobility Set Down Note: Step free access from car park to station entrance |
|
| True | Helpline Contact |
| 0800 138 5560 text relay 18001 0800 138 5560 | |
| True | Helpline Opening Hours |
| Mon - Sun: | Twenty Four Hours |
Live departures & arrivals for Hartlepool
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 19:01 | Newcastle Platform 1 | 1 | On time | coaches | See details on departure to Newcastle |
| 19:33 | Middlesbrough Platform 1 | 1 | On time | coaches | See details on departure to Middlesbrough |
| 20:00 | Newcastle Platform 1 | 1 | On time | coaches | See details on departure to Newcastle |
| 20:33 | Middlesbrough Platform 1 | 1 | On time | coaches | See details on departure to Middlesbrough |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 19:00 | Middlesbrough Platform 1 | 1 | On time | coaches | See details on departure to Middlesbrough |
| 19:32 | Hexham Platform 1 | 1 | On time | coaches | See details on departure to Hexham |
| 19:59 | Nunthorpe Platform 1 | 1 | On time | coaches | See details on departure to Nunthorpe |
| 20:32 | Newcastle Platform 1 | 1 | On time | coaches | See details on departure to Newcastle |