Hartlepool
Ticket office
Open now
Station details
| Station Operator: NT | |
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| Station Code: HPL |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
|---|---|
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern |
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Ticket Office Note: On main platform near exit Accepts cards only |
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| Lost Property Contact Available | No |
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Phone number:
08002006060 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. |
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Customer Services: 08002006060 |
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| Customer Help Points | No |
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Customer Help Points Note: none |
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| Atm Machine | No |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
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| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | No |
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Toilets Note: The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office. |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: Local Council - 70 spaces Spaces: 0 Annual Charge: N/A Daily Charge: £Fee Payable Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0800 200 6060 Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Replacement transport will pick up/drop off at the station front. |
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Busline 0871 200 2233 |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: staff will come out of the office to assist |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category A station, There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Step free access from car park to station entrance |
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| Helpline Contact | Yes |
| 0800 138 5560 text relay 18001 0800 138 5560 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: Twenty Four Hours | |
| Staff Help Available | Yes |
| Mon - Fri: 6:35 AM to 1:05 PM Sat: 7:25 AM to 1:55 PM Sun: Unavailable |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Hartlepool
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 17:01 | Hexham Platform 2 | 2 | On time |
n/a
|
See details on departure to Hexham | |
| 17:24 | Sunderland Platform 2 | 2 | On time |
n/a
|
See details on departure to Sunderland | |
| 17:29 | Whitby Platform 2 | 2 | On time |
n/a
|
See details on departure to Whitby | |
| 17:56 | London Kings Cross Platform 2 | 2 | On time |
n/a
|
See details on departure to London Kings Cross | |
| 18:01 | Hexham Platform 2 | 2 | On time |
n/a
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See details on departure to Hexham | |
| 18:16 | Stockton Platform 2 | 2 | On time |
n/a
|
See details on departure to Stockton | |
| 18:28 | Nunthorpe Platform 2 | 2 | On time |
n/a
|
See details on departure to Nunthorpe |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 17:00 | Nunthorpe Platform 2 | 2 | On time |
n/a
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See details on departure to Nunthorpe | |
| 17:23 | London Kings Cross Platform 2 | 2 | On time |
n/a
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See details on departure to London Kings Cross | |
| 17:28 | Hexham Platform 2 | 2 | On time |
n/a
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See details on departure to Hexham | |
| 17:53 | Sunderland Platform 2 | 2 | On time |
n/a
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See details on departure to Sunderland | |
| 18:00 | Whitby Platform 2 | 2 | On time |
n/a
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See details on departure to Whitby | |
| 18:16 | Metro Centre Platform 2 | 2 | On time |
n/a
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See details on departure to Metro Centre | |
| 18:28 | Hexham Platform 2 | 2 | On time |
n/a
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See details on departure to Hexham |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk