Hartlepool
Ticket office
Closed now
| Mon - Fri: | 7:00 AM to 6:25 PM |
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| Sat: | 7:00 AM to 6:25 PM |
| Sun: | to |
Station details
| Station Operator: NT | |
| Station Code: HPL |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern |
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Ticket Office Note: On main platform near exit Accepts cards only |
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| Lost Property Contact Available | No |
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Phone number:
08002006060 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. |
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Customer Services: 08002006060 |
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| Customer Help Points | No |
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Customer Help Points Note: none |
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| Atm Machine | No |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | No |
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Toilets Note: The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office. |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: Local Council - 70 spaces Spaces: 0 Annual Charge: N/A Daily Charge: £Fee Payable Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0800 200 6060 Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Replacement transport will pick up/drop off at the station front. |
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Busline 0871 200 2233 |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: staff will come out of the office to assist |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces. |
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| Accessible Taxis | No |
| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Step free access from car park to station entrance |
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| Helpline Contact | Yes |
| 0800 138 5560 text relay 18001 0800 138 5560 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: Twenty Four Hours | |
| Staff Help Available | Yes |
| Mon - Fri: 6:35 AM to 1:05 PM Sat: 7:25 AM to 1:55 PM Sun: Unavailable |
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Assisted Travel: Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist |
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