Eltham

Address

Eltham station
Well Hall Road
Eltham
SE9 6SL

Ticket office

Mon - Fri:	6:40 AM to 8:00 PM
Sat:	6:10 AM to 8:00 PM
Sun:	8:10 AM to 3:40 PM

0 Station updates

Station details

General information

Station Operator: SE
Station Code: ELW

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Travelcard: Zone 4
Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Station facilities

Atm Machine	Yes
Atm Machine Note: Located by the ticket office
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: newspapers
Station Buffet	Yes
Station Buffet Note: Coffee kiosk and Selecta vending machine
Telephones	Yes
Toilets	Yes
Toilets Note: Booking Hall - Available during staffing hours
Waiting Room	No
Waiting Room Note: Unheated seating area in booking hall only available when staff are present

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 166
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 8
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £6.80
Weekly Charge: £30.40
Monthly Charge: £111.70

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 40 Type: Stands Location: One by Car Park and One by Well Hall Road Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 40
Type: Stands
Location:

One by Car Park and One by Well Hall Road

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Bus alighting point, just outside the booking hall
Taxi Rank	No

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	No
Accessible Booking Office Counter Note: The ticket counter can be adjusted by the operator to suit either standing or wheelchair users height.
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Booking Hall - Available during staffing hours. This toilet is stoma friendly.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to both platforms and interchange between platforms from booking hall via moderate but long ramps.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: On the station forecourt and in the booking hall
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 6:40 AM to 8:00 PM Sat: 6:10 AM to 8:00 PM Sun: 8:10 AM to 3:40 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Live departures & arrivals for Eltham

Departures

Arrivals

Live departures for Eltham
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
10:06	Gravesend Platform 2	2	10:07 1 min late		See details on departure to Gravesend
10:12	Woolwich Arsenal Platform 2	2	On time		See details on departure to Woolwich Arsenal
10:13	London Charing Cross Platform 1	1	On time		See details on departure to London Charing Cross
10:20	London Victoria Platform 1	1	On time	n/a	See details on departure to London Victoria
10:23	Dartford Platform 2	2	On time		See details on departure to Dartford
10:28	London Cannon Street Platform 1	1	On time		See details on departure to London Cannon Street
10:36	Gravesend Platform 2	2	On time	n/a	See details on departure to Gravesend
10:42	Woolwich Arsenal Platform 2	2	On time		See details on departure to Woolwich Arsenal
10:50	London Victoria		On time	n/a	See details on departure to London Victoria
10:58	London Cannon Street		On time		See details on departure to London Cannon Street

Live arrivals at Eltham
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
10:05	London Victoria Platform 2	2	10:06 1 min late		See details on departure to London Victoria
10:11	London Cannon Street Platform 2	2	On time		See details on departure to London Cannon Street
10:13	Dartford Platform 1	1	On time		See details on departure to Dartford
10:20	Gravesend Platform 1	1	On time	n/a	See details on departure to Gravesend
10:22	London Charing Cross Platform 2	2	On time		See details on departure to London Charing Cross
10:27	London Cannon Street Platform 1	1	On time		See details on departure to London Cannon Street
10:35	London Victoria Platform 2	2	On time	n/a	See details on departure to London Victoria
10:41	London Cannon Street Platform 2	2	On time		See details on departure to London Cannon Street
10:50	Gravesend		On time	n/a	See details on departure to Gravesend
10:57	London Cannon Street		On time		See details on departure to London Cannon Street

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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Eltham

Address

Ticket office

Station details

Live departures & arrivals for Eltham

Usual seating availability