Tickets & Ways to Pay
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
Loading service updates...
Tickets & Ways to Pay
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
Suggested searches
Log in or register
Mon - Sun | 24 Hours |
---|
For full accessibility information at Darlington, view our accessibility info below.
Mon - Fri: | 06:00-19:00 |
---|---|
Sat: | 07:00-19:00 |
Sun: | 08:00-18:00 |
Station Accessibility | ||
---|---|---|
Accessible Booking Office Counter | Yes |
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
Induction Loop | Yes | |
Wheelchairs Available | Yes | |
Ramp For Train Access | Yes | |
Accessible Ticket Machines | Yes | |
Accessible Toilets | Yes | |
Step Free Access | Yes |
Walking route From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier. Temporary ticket office While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre. Ticket barriers While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4. This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
Impaired Mobility Set Down | Yes |
Getting to and from the station | ||
---|---|---|
Accessible Taxis | Yes |
Generally available but advance booking recommended |
Staff help | ||
---|---|---|
Staff Help Available | Yes |
Mon - Sun: 24 Hours
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. |
Assisted Travel | Yes |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Helpline Contact | Yes |
03457 225 225 or 18001 03457 225 225 (Text relay service) |
Accessible Public Telephones | Yes |
text phones are available and staff are on hand to assist as required due to no low level phones |
Atm Machine | Yes | |
---|---|---|
Baby Change | Yes | |
Seated Area | Yes | |
Passenger Information Systems | Yes |
Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements, |
Shops | Yes | |
Station Buffet | Yes |
Coffee shop, WHSmiths and Café available for refreshments |
Telephones | Yes | |
Toilets | Yes |
The toilets are located on Platform 1 and 4; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 4; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open. |
CCTV | Yes | |
Waiting Room | No |
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours Monday to Saturday - 06:00 - 22:45 Sunday 09:00 - 22:45 |
Ticket office availability | ||
---|---|---|
Ticket Machine | Yes | |
Ticket Office Note | Three machines outside the travel centre and one machine inside the travel centre. |
Smartcards | ||
---|---|---|
Smartcard Issued | Yes | |
Smartcard Topup | Yes | |
Smartcard Validator | No |
Oyster Pay as you go Information | ||
---|---|---|
Prepurchase Collection | Yes | |
Penalty Fares | Applicable Operators: Southeastern | |
Oyster Pre Pay | No | |
Oyster Validator | No | |
Oyster Topup | No |
Ticket Gate | Yes | |
---|---|---|
Customer Services | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation | |
Lost Property Contact Available | No | |
Phone number:
01302 362175 Website: https://www.nationalrail.co.uk/ |
||
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation |
||
Customer Help Points | No |
Car parking | Yes | |
---|---|---|
Name: Station Car Park Operator: London North Eastern Railway Spaces: 543 Notes: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Accessible Car Park Equipment: Yes Accessible Spaces: 8 |
Daily Charge:
£12.50 Weekly Charge: £50.00 Monthly Charge: £162.50 |
|
Name: Short stay Operator: London North Eastern Railway Spaces: 0 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Accessible Car Park Equipment: No |
||
Name: Operator: Spaces: 0 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day Accessible Car Park Equipment: No |
Bicycle Storage | ||
---|---|---|
Cycle Storage Availability | Yes |
Sheltered: Yes stations front Note: All racks are covered by Council CCTV and there are security patrols every two hours. |
Cycle Storage CCTV | Yes |
Location for Rail Replacement Services | Yes |
Replacement coach services depart from the station entrance |
---|---|---|
Taxi Rank | Yes |
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is: Station Taxis 01325 468 888 |
Bus Service | Yes |
Information to plan your onward journey is available in a printable format here |
Station Operator | GR | |
---|---|---|
Station Code | DAR | |
Staffing Level | Full Time |
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk
No timetables.