Crystal Palace Train Station

Address

Crystal Palace station
Crystal Palace Station Road
Crystal Palace
SE19 2AZ

Station staff availability

Staff Help Available Note:

Customer service staff are available from start until end of service, 7 days a week

Ticket office availability

Ticket office availability
Mon - Fri:	06:20-19:45
Sat:	06:45-20:10
Sun:	07:45-16:20

0 Station updates

Station details

The lifts are out of order between platform 3 and the station exit / entrance at Crystal Palace.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	Yes	Accessibility category A. This station has step-free access to all platforms
Impaired Mobility Set Down	Yes	In Car Park
Wheelchairs Available	No
Accessible Toilets	No

Getting to and from the station
Accessible Taxis	Yes	If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

Staff help
Staff Help Available	Yes	Staff Help Available Note: Customer service staff are available from start until end of service, 7 days a week
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Helpline Contact	Yes	0343 222 1234
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Baby Change	Yes	Female toilets
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	Passport Photo Booth
Station Buffet	Yes	In ticket hall and on platform 1
Toilets	Yes	Disabled toilet beyond gateline in ticket hall Other toilets on Platform 1
CCTV	Yes
Atm Machine	No
Telephones	No
Waiting Room	No	Waiting room on Platform 1/2

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Travelcard		Zone 3/4
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		0343222123
Customer Help Points	Yes
Customer Services: 0343222123

Car parking

Car parking	Yes
Name: Station Car Park Operator: Spaces: 13 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 1	Daily Charge: £5.20 Weekly Charge: £21.50 Monthly Charge: £82.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 20 Type: Stands Location: Outside the station entrance
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 20
Type: Stands
Location:

Outside the station entrance

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Use bus stop M in Anerley Hill for buses towards Beckenham Junction, East Croydon, Norwood Junction, Sutton and West Croydon Use bus stop P in Anerley Hill for buses towards Balham, New Cross Gate, Tulse Hill and London Bridge
Taxi Rank	Yes	If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Bus Service	No

Location for Rail Replacement Services

Yes

Use bus stop M in Anerley Hill for buses towards Beckenham Junction, East Croydon, Norwood Junction, Sutton and West Croydon

Use bus stop P in Anerley Hill for buses towards Balham, New Cross Gate, Tulse Hill and London Bridge

Taxi Rank

Yes

If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

Bus Service

General information

Station Operator	LO
Station Code	CYP
Staffing Level	partTime

Live departures & arrivals for Crystal Palace

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Crystal Palace

No timetables.

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