Christchurch

Customer Help points are located on every platform

On each platform 

Stour Road bus stop outside of station

Information to plan your onward journey is available in a printable format here

Platform 2

Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards Weymouth). There is level access from Clarendon Road to Platform 2 (for trains towards London Waterloo) via a separate entrance. The step-free route between platforms is approximately 475m via the street.

Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also use our Assisted Boarding Points service. More information here: here