Byfleet & New Haw Train Station

Address

Byfleet & New Haw station
Byfleet Road
Byfleet
KT15 3LQ

Station staff availability

For full accessibility information at Byfleet & New Haw, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:40-10:30
Sat:	09:00-13:00
Sun:	Closed

0 Station updates

Station details

The ticket office at Byfleet & New Haw will be closed on Saturday 5 July 2025.

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Step Free Access	No	Step-free category C station. Steps to both platforms.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Station Buffet	Yes	Station Cafe on Platform 1
CCTV	Yes
Atm Machine	No
Baby Change	No
Seated Area	No
Shops	No
Telephones	No
Toilets	No
Toilets Note: N/A
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is located by the main entrance.A Ticket Vending Machine with a video help link is located in the main booking hall.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Customer Help points are located on every platform
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 34 Type: Racks Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	Towards Woking from Weybridge: Byfleet Road (A318) Bus Stop B on New Haw side of Railway Bridge Towards Weybridge and Addlestone (and towards Woking from Addlestone): Byfleet Road (A318) Bus Stop A on New Haw side of Railway Bridge
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Woking from Weybridge: Byfleet Road (A318) Bus Stop B on New Haw side of Railway Bridge

Towards Weybridge and Addlestone (and towards Woking from Addlestone): Byfleet Road (A318) Bus Stop A on New Haw side of Railway Bridge

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SW
Station Code	BFN
Staffing Level	partTime

Live departures & arrivals for Byfleet & New Haw

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Byfleet & New Haw

No timetables.

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