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Last updated: 01:30

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Birmingham New Street


Birmingham New Street station
Station Street
B2 4QA

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Ticket office

Closed now

Mon:  5:15 AM to 9:00 PM
Tue:  5:15 AM to 9:00 PM
Wed:  5:15 AM to 9:00 PM
Thu:  5:15 AM to 9:00 PM
Fri:  5:15 AM to 9:00 PM
Sat:  5:15 AM to 9:00 PM
Sun:  8:00 AM to 9:00 PM

Station details

Station Operator: NR
Station Code: BHM
Staffing Level: Full Time
False Oyster Pre Pay
False Oyster Validator
False Smartcard Issued
False Smartcard Validator
False Oyster Topup
True Prepurchase Collection
False Smartcard Topup
True Ticket Machine
Ticket Office Note:
On the main concourse next to WH Smiths
True> Lost Property Contact Available
Phone number: 0330 024 0215
Website: Go to website
True Ticket Gate

Ticket Gate Comments:

Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

True Customer Help Points
True> Atm Machine
True Baby Change
False Seated Area
True Passenger Information Systems
Passenger Information Systems Note:
Departure Screens, Announcements, Arrival Screens,
True Shops
True Station Buffet
True Telephones (Cards & Coins)

True Toilets
True Waiting Room
Waiting Room Note:
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
true Car parking
Name: Short Stay Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 38

Annual Charge: N/A
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
False Car Parking Contact Available
True Cycle Storage Availability

Sheltered: Yes
Spaces: 58
Type: Stands

True Cycle Storage CCTV
True Location for Rail Replacement Services

True Taxi Rank

Taxi Rank Note:

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

True Bus Service
True Accessible Booking Office Counter

Accessible Booking Office Counter Note:

Floorwalkers are available to assist all customers

False Accessible Public Telephones

Accessible Public Telephones Note:

Located opposite Network Rail Reception on the main concourse

True National Key Toilets

National Key Toilets Note:

Close to Platforms 1A and 12A and Platforms 10 and 11B

True Induction Loop

True Wheelchairs Available

True Ramp For Train Access
True Step Free Access

Step Free Access Note:

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

False Accessible Taxis

Accessible Taxis Note:

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

False Accessible Ticket Machines

Accessible Ticket Machines Note:

Staff available to assist where required.

True Impaired Mobility Set Down

Impaired Mobility Set Down Note:

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator:

  • West Midlands Railway - 03333110039
  • Virgin Trains - 03331031031

True Helpline Contact

Live departures & arrivals for Birmingham New Street

Live departures for Birmingham New Street
Due Destination Platform Expected Train Length  further details  Additional Information 
01:37 Wolverhampton Platform 4 4 01:49 12 mins late See details on departure to Wolverhampton
Live arrivals at Birmingham New Street
Due Destination Platform Expected Train Length  further details  Additional Information 
01:34 London Euston Platform 4 4 01:48 14 mins late See details on departure to London Euston

timetables for Birmingham New Street

No timetables.