Birmingham New Street
Ticket office
Closed now
| Mon: | 5:15 AM to 9:00 PM |
|---|---|
| Tue: | 5:15 AM to 9:00 PM |
| Wed: | 5:15 AM to 9:00 PM |
| Thu: | 5:15 AM to 9:00 PM |
| Fri: | 5:15 AM to 9:00 PM |
| Sat: | 5:15 AM to 9:00 PM |
| Sun: | 8:00 AM to 9:00 PM |
Station details
| Station Operator: NR | |
| Station Code: BHM |
| Staffing Level: Full Time | |
| CCTV: Yes |
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Ticket Office Note: On the main concourse next to WH Smiths |
| True> | Lost Property Contact Available |
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Phone number:
0330 024 0215 Website: Go to website |
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| True | Ticket Gate |
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Ticket Gate Comments: Wide gates are available for wheelchair users, buggy's and passengers with luggage. |
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Customer Services: Luggage received from terminated trains at Birmingham New Street only |
| True | Customer Help Points |
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Customer Help Points Note: Available at Customer Reception and station floorwalkers |
| True> | Atm Machine |
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Atm Machine Note: ATM machines are located on the paid concourse |
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| True | Baby Change |
| False | Seated Area |
| True | Passenger Information Systems |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
| True | Shops |
Shops Note:
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| True | Station Buffet |
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Station Buffet Note: Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between:
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| True | Waiting Room |
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Waiting Room Note: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
| true | Car parking |
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Name: Short Stay Car Park Operator: APCOA Parking (UK) Limited Spaces: 38 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| False | Car Parking Contact Available |
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Phone number: 0345 077 4224 Website: Go to website Note: For car park charges see |
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
| True | Location for Rail Replacement Services |
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| True | Taxi Rank |
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Taxi Rank Note: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi. |
| True | Bus Service |
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Bus Service Note: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
| True | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: Floorwalkers are available to assist all customers |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Located opposite Network Rail Reception on the main concourse |
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| True | National Key Toilets |
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National Key Toilets Note: Close to Platforms 1A and 12A and Platforms 10 and 11B |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
| True | Step Free Access |
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Step Free Access Note: The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
| False | Accessible Taxis |
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Accessible Taxis Note: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi. |
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| False | Accessible Ticket Machines |
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Accessible Ticket Machines Note: Staff available to assist where required. |
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note: Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator:
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| True | Helpline Contact |
Live departures & arrivals for Birmingham New Street
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 01:37 | Wolverhampton Platform 4 | 4 | 01:49 12 mins late | See details on departure to Wolverhampton |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 01:34 | London Euston Platform 4 | 4 | 01:48 14 mins late | See details on departure to London Euston |