Birmingham New Street
Ticket office
Closed now
| Mon: | 5:15 AM to 9:00 PM |
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| Tue: | 5:15 AM to 9:00 PM |
| Wed: | 5:15 AM to 9:00 PM |
| Thu: | 5:15 AM to 9:00 PM |
| Fri: | 5:15 AM to 9:00 PM |
| Sat: | 5:15 AM to 9:00 PM |
| Sun: | 8:00 AM to 9:00 PM |
Station details
| Station Operator: NR | |
| Station Code: BHM |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: On the main concourse next to WH Smiths |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Wide gates are available for wheelchair users, buggy's and passengers with luggage. |
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Customer Services: Luggage received from terminated trains at Birmingham New Street only |
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| Customer Help Points | Yes |
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Customer Help Points Note: Available at Customer Reception and station floorwalkers |
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| Atm Machine | Yes |
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Atm Machine Note: ATM machines are located on the paid concourse |
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| Baby Change | Yes |
| Seated Area | No |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
Shops Note:
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| Station Buffet | Yes |
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Station Buffet Note: Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between:
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| Waiting Room | Yes |
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Waiting Room Note: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
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| Car parking | Yes |
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Name: Short Stay Car Park Operator: APCOA Parking (UK) Limited Spaces: 38 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0345 077 4224 Website: Go to website Note: For car park charges see |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
| Taxi Rank | Yes |
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Taxi Rank Note: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi. |
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| Bus Service | Yes |
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Bus Service Note: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Floorwalkers are available to assist all customers |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Located opposite Network Rail Reception on the main concourse |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Close to Platforms 1A and 12A and Platforms 10 and 11B |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
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| Accessible Taxis | No |
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Accessible Taxis Note: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi. |
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| Accessible Ticket Machines | No |
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Accessible Ticket Machines Note: Staff available to assist where required. |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
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| Helpline Contact | Yes |
| Staff Help Available | Yes |
| Mon - Sun: 7:30 AM to 11:59 PM | |
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Staff Help Available Note: Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen. |
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Assisted Travel: JourneyCare available at the station |
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Live departures & arrivals for Birmingham New Street
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk