Ticket Gate Comments:

Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

Sheltered: Yes
Spaces: 58
Type: Stands
Location:

Taxi Rank Note:

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

Accessible Booking Office Counter Note:

Floorwalkers are available to assist all customers

Accessible Public Telephones Note:

Located opposite Network Rail Reception on the main concourse

National Key Toilets Note:

Close to Platforms 1A and 12A 

Step Free Access Note:

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Accessible Taxis Note:

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Accessible Ticket Machines Note:

Staff available to assist where required.

Impaired Mobility Set Down Note:

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000