Birmingham New Street Train Station

Address

Birmingham New Street station
Station Street
Birmingham
B2 4QA

Station staff availability

Station staff availability
Mon - Sun	07:30-23:59

For full accessibility information at Birmingham New Street, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon:	05:15-23:00
Tue:	05:15-23:00
Wed:	05:15-23:00
Thu:	05:15-23:00
Fri:	05:15-23:00
Sat:	05:15-23:00
Sun:	08:00-23:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Floorwalkers are available to assist all customers
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Toilets	Yes	Close to Platforms 1A and 12A and Platforms 10 and 11B
Step Free Access	Yes	The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators
Impaired Mobility Set Down	Yes	Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator: West Midlands Railway - 0800 024 8998 Avanti West Coast - 0800 0158 123
Accessible Ticket Machines	No

Getting to and from the station
Accessible Taxis	Yes	Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi

Getting to and from the station

Accessible Taxis

Yes

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi

Staff help
Staff Help Available	Yes	Mon - Sun: 7:30 AM to 11:59 PM Staff Help Available Note: Journey Care assistance is available prior to travel via the relevant Train Operator: Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00 CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00 London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00 Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00 We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Accessible Public Telephones	Yes	Located opposite Network Rail Reception on the main concourse

Station facilities

Atm Machine	Yes	ATM machines are located on the paid concourse
Baby Change	Yes	Female toilets,Male toilets
Shops	Yes	Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier Vending and photobooth available
Station Buffet	Yes	Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Toilets	Yes	Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
Waiting Room	Yes	There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
CCTV	Yes
Seated Area	No
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On the main concourse next to WH Smiths

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 0330 024 0215 Website: http://www.lostproperty.org/locations.php
Ticket Gate	Yes
Customer Services		Luggage received from terminated trains at Birmingham New Street only
Customer Help Points	Yes	Available at Customer Reception and station floorwalkers
Lost Property Contact Available	No
Customer Services: Luggage received from terminated trains at Birmingham New Street only

Car parking

Car parking	Yes
Name: Short Stay Car Park Operator: APCOA Parking (UK) Limited Spaces: 38 Car Parking Contact Available: No Phone number: 0345 077 4224 Website: http://www.apcoa.co.uk Accessible Car Park Equipment: No Accessible Spaces Note: There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 58 Type: Stands Location: Note: If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 58
Type: Stands
Location:
Note:

If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes
Taxi Rank	Yes	Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
Bus Service	Yes	There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
Tube, Overground and Tram links	Yes	For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/

General information

Station Operator	NR
Station Code	BHM
Staffing Level	Full Time

Live departures & arrivals for Birmingham New Street

Departures

Arrivals

Live departures for Birmingham New Street
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability
18:45	Hednesford via Walsall Platform 6A	6A	18:46 1 min late	n/a
18:46	Four Oaks Platform 8	8	On time	n/a
18:47	London Euston Platform 5	5	On time	n/a
18:49	Nottingham Platform 9A	9A	18:50 1 min late	n/a
18:50	Birmingham International Platform 1A	1A	On time	n/a
18:50	Worcester Foregate Street via University & Droitwich Spa Platform 10B	10B	On time	n/a
18:52	Leicester Platform 10A	10A	19:06 14 mins late	n/a
18:52	Shrewsbury via Wolverhampton & Telford Central Platform 3B	3B	On time	n/a
18:53	Bromsgrove via University Platform 11	11	On time	n/a
18:55	Crewe via Wolverhampton & Stoke-on-Trent		Cancelled	n/a
This service has been cancelled because of a shortage of train crew

Hednesford via Walsall