Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

Available at Customer Reception and station floorwalkers

• Boots located on the main concourse, before the ticket barrier  
• Camden Food located beyond the ticket barrier 
• Costa located beyond the ticket barrier next to Platform 5b escalator 
• Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
• M&S Food located on the main concourse 
• Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
• The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
• W H Smith located on the main concourse, before the ticket barrier

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

• Platforms 2 - 3a (Blue Lounge)
• Platforms 10 - 11a (Yellow Lounge)
• Platforms 10 - 11b (Red Lounge)

For car park charges see

Parking at New Street station 

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

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For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Floorwalkers are available to assist all customers

Located opposite Network Rail Reception on the main concourse

Close to Platforms 1A and 12A and Platforms 10 and 11B

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Staff available to assist where required.

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

• West Midlands Railway - 0800 024 8998
• Avanti West Coast - 0800 0158 123

Journey Care assistance is available prior to travel via the relevant Train Operator:

• Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
• CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
• London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
• Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

JourneyCare available at the station