Birchington-on-Sea

On platform

Booking Hall - Available during staffing hours

Heated waiting Room on the platform only available when staff are present

At local bus stop on Sandle's Road near the station entrance.

Information to plan your onward journey is available in a printable format here

Public telephones are not wheelchair accessible

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via main entrance or side entrance ramp. Step free access to platform 2 for services towards Margate via side entrance path from Lyell Road. Step free interchange via road and steep paths in excess of 250 metres. Stepped interchange within station via footbridge.

Accessible taxis are available to book

Station forecourt

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, or you need assistance beyond getting on or off a train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.