|Station Operator: WM|
|Station Code: BBK|
|Staffing Level: unstaffed|
|Oyster Pre Pay||No|
Ticket Office Note:
Please purchase a Permit to Travel from the machine before travelling. This is located at the top of the ramp to Platform 2.
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Customer Help Points||Yes|
Customer Help Points Note:
On both platforms
|Passenger Information Systems||Yes|
Passenger Information Systems Note:
Departure Screens, Announcements,
|Telephones (Cards & Coins)||Yes|
|Cycle Storage Availability||No|
|Cycle Storage CCTV||No|
|Location for Rail Replacement Services||Yes|
Location For Rail Replacement Service Note:
In the event of engineering the bus/coach will collect from: Bus stop on Wolverhampton Road outside shops towards Shrewsbury, bus stop on opposite side of road adjacent to Duck Lane towards Wolverhampton
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets Note:
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Step free access to both platforms via ramp. Birmingham bound platform is 30m long, Shrewsbury bound platform is 50m long. Step free route between platforms is 125m.
Accessible Taxis Note:
Accessible taxis are not available
|Accessible Ticket Machines||No|
|Impaired Mobility Set Down||No|
|Helpline Opening Hours||Yes|
|Mon - Sun: 8:00 AM to 10:00 PM|
|Staff Help Available||No|
Staff Help Available Note:
This station is unstaffed. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
Live departures & arrivals for Bilbrook
Usual seating availabilityMore info
Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email email@example.com