Bilbrook
Ticket office
Closed now
Station details
| Station Operator: WM | |
| Station Code: BBK |
| Staffing Level: unstaffed | |
| CCTV: No |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: Please purchase a Permit to Travel from the machine before travelling. This is located at the top of the ramp to Platform 2. |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: On both platforms |
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| Atm Machine | No |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
| Station Buffet | No |
| Telephones (Cards & Coins) | Yes |
| Toilets | No |
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Toilets Note: N/A |
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| Waiting Room | Yes |
| Car parking | No |
| Cycle Storage Availability | No |
| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: Bus stop on Wolverhampton Road outside shops towards Shrewsbury, bus stop on opposite side of road adjacent to Duck Lane towards Wolverhampton |
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | No |
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Accessible Toilets Note: N/A |
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| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step free access to both platforms via ramp. Birmingham bound platform is 30m long, Shrewsbury bound platform is 50m long. Step free route between platforms is 125m. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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| Accessible Ticket Machines | No |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 0248998- Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 10:00 PM | |
| Staff Help Available | No |
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Staff Help Available Note: This station is unstaffed; All of our trains have ramps on board that our conductors are trained to use. We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact West Midlands Railway Passenger Assist team on 0800 0248998 |
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Assisted Travel: This station is unstaffed; We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). |
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Live departures & arrivals for Bilbrook
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:23 | Birmingham New Street Platform 1 | 1 | On time |
n/a
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See details on departure to Birmingham New Street | |
| 11:25 | Shrewsbury Platform 2 | 2 | On time |
n/a
|
See details on departure to Shrewsbury | |
| 12:25 | Shrewsbury Platform 2 | 2 | On time |
n/a
|
See details on departure to Shrewsbury | |
| 12:28 | Birmingham New Street Platform 1 | 1 | On time |
n/a
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See details on departure to Birmingham New Street |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:23 | Shrewsbury Platform 1 | 1 | On time |
n/a
|
See details on departure to Shrewsbury | |
| 11:25 | Birmingham New Street Platform 2 | 2 | On time |
n/a
|
See details on departure to Birmingham New Street | |
| 12:25 | Birmingham New Street Platform 2 | 2 | On time |
n/a
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See details on departure to Birmingham New Street | |
| 12:27 | Shrewsbury Platform 1 | 1 | On time |
n/a
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See details on departure to Shrewsbury |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk