Bilbrook
Ticket office
Closed now
Station details
| Station Operator: WM | |
| Station Code: BBK |
| Staffing Level: unstaffed | |
| CCTV: No |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: Please purchase a Permit to Travel from the machine before travelling. This is located at the top of the ramp to Platform 2. |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: On both platforms |
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| Atm Machine | No |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
| Station Buffet | No |
| Telephones (Cards & Coins) | Yes |
| Toilets | No |
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Toilets Note: N/A |
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| Waiting Room | Yes |
| Car parking | No |
| Cycle Storage Availability | No |
| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: Bus stop on Wolverhampton Road outside shops towards Shrewsbury, bus stop on opposite side of road adjacent to Duck Lane towards Wolverhampton |
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| National Key Toilets | No |
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National Key Toilets Note: N/A |
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| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step free access to both platforms via ramp. Birmingham bound platform is 30m long, Shrewsbury bound platform is 50m long. Step free route between platforms is 125m. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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| Accessible Ticket Machines | No |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 0248998- Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 10:00 PM | |
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Helpline Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) |
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