Basildon Train Station

Address

Basildon station
Station Way
Basildon
SS16 5XY

Station staff availability

Station staff availability
Mon - Fri	06:00-21:00

For full accessibility information at Basildon, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:15-21:00
Sat:	05:15-21:45
Sun:	06:45-20:45

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes	Located in booking hall. This can be accessed using a radar key.
Step Free Access	Yes	Step free access is available to both platforms via lifts
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Operated by local companies. Pre-booking advised.

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 9:00 PM
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03457 44 44 22
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes	Adjacent to main entrance
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	"Station News" in the Booking Hall
Station Buffet	Yes	Drinks available at Station News.
Telephones	Yes
Toilets	Yes	The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
CCTV	Yes
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 03457 44 44 22 Website: https://www.c2c-online.co.uk/help-feedback/lost-property/
Ticket Gate	Yes
Customer Services		Monday - Friday, 08:00 - 20:00Saturday 09:00 - 16:00Sunday 09:00 - 16:00Christmas Day and Boxing Day: CLOSED0345 744 4422 (option 3, followed by option 3)contact@c2crail.co.uk
Customer Help Points	Yes	Help points are located on each platform.
Lost Property Contact Available	No
Customer Services: Monday - Friday, 08:00 - 20:00Saturday 09:00 - 16:00Sunday 09:00 - 16:00Christmas Day and Boxing Day: CLOSED0345 744 4422 (option 3, followed by option 3)contact@c2crail.co.uk

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 36 Type: Stands Location: Outside front of station towards Bus station Note: Council owned and maintained racks
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 36
Type: Stands
Location:

Outside front of station towards Bus station

Note:

Council owned and maintained racks

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	c2c Rail Replacement in the bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker)
Taxi Rank	Yes	Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Station Operator	CC
Station Code	BSO
Staffing Level	Full Time

Live departures & arrivals for Basildon

Departures

Arrivals

Live departures for Basildon
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:10	Shoeburyness Platform 2	2	08:21 11 mins late	n/a
08:23	Southend Central Platform 2	2	08:27 4 mins late	n/a
08:28	London Fenchurch Street Platform 1	1	On time	n/a
08:35	Shoeburyness Platform 2	2	08:36 1 min late	n/a
08:39	Southend Central Platform 2	2	Delayed	n/a
08:44	London Fenchurch Street Platform 1	1	On time	n/a
08:50	Shoeburyness Platform 2	2	On time	n/a
08:57	Shoeburyness Platform 2	2	Delayed	n/a
09:02	London Fenchurch Street Platform 1	1	On time	n/a
09:10	London Fenchurch Street Platform 1	1	On time	n/a

Live arrivals at Basildon
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:10	London Fenchurch Street Platform 2	2	08:21 11 mins late	n/a
08:23	London Fenchurch Street Platform 2	2	08:27 4 mins late	n/a
08:28	Shoeburyness Platform 1	1	On time	n/a
08:35	London Fenchurch Street Platform 2	2	On time	n/a
08:39	London Fenchurch Street Platform 2	2	Delayed	n/a
08:44	Shoeburyness Platform 1	1	On time	n/a
08:49	London Fenchurch Street Platform 2	2	On time	n/a
08:56	London Fenchurch Street Platform 2	2	Delayed	n/a
09:01	Shoeburyness Platform 1	1	On time	n/a
09:10	Southend Central Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Basildon

No timetables.

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