Aylesham Train Station

Address

Aylesham station
Ackholt Road
Aylesham
CT3 3AS

Station staff availability

Station staff availability
Mon - Fri	06:30-13:10
Sat	06:30-13:10
Sun	Closed

For full accessibility information at Aylesham, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:30-13:10
Sat:	06:30-13:10
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	Platform 1
Step Free Access	No	Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London. There is no step free access to Platform 2. Step access only via footbridge to platform 2 for services towards Dover. No step free interchange between platforms.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:30 AM to 1:10 PM Sat: 6:30 AM to 1:10 PM Sun: Unavailable
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No	Heated waiting area in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Towards Canterbury: At the send of the station approach road on Ackholt Road. (What 3 Words: commander.avocado.piston) Towards Dover: On Ackholt Road, opposite the station approch road. (What 3 Words: haunt.crest.routs)
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Canterbury: At the send of the station approach road on Ackholt Road. (What 3 Words: commander.avocado.piston)

Towards Dover: On Ackholt Road, opposite the station approch road. (What 3 Words: haunt.crest.routs)

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SE
Station Code	AYH
Staffing Level	partTime

Live departures & arrivals for Aylesham

Departures

Arrivals

Live departures for Aylesham
Due	Destination	Platform	Expected
10:35	London Victoria Platform 1	1	On time
10:53	Dover Priory Platform 2	2	On time
11:35	London Victoria		On time
11:53	Dover Priory		On time

Live arrivals at Aylesham
Due	Destination	Platform	Expected
10:34	Dover Priory Platform 1	1	On time
10:52	London Victoria Platform 2	2	On time
11:34	Dover Priory		On time
11:52	London Victoria		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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