Allens West Train Station

Address

Allens West station
Durham Lane
Eaglescliffe
TS16 0PF

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Station staff availability

For full accessibility information at Allens West, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Step Free Access	No	Category B Station Station is unstaffed However no access problems for disabled or wheelchair users. Access to the platforms is via Durham Lane and a level crossing, which is step free. Step free access from car park to station entrance. To find our more about travelling around this station, please see the 360 map click here
Impaired Mobility Set Down	Yes	Step free access from car park to station entrance
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Ticket Machines	No
Accessible Toilets	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive. We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains. We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 138 5560 text relay 18001 0800 138 5560
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Telephones	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Toilets	No
Waiting Room	No	There are no waiting rooms provided at the station. Shelters are provided on both platforms.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No
Prepurchase Collection	No

Passenger services

Phone number: 08002006060 Website: https://www.nationalrail.co.uk/
Customer Services		08002006060
Customer Help Points	Yes	Platform 1
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: 08002006060

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 8 Type: Lockers,Stands Location: Ramp Platform 2 Note: 4 cycle lockers and 4 stand spaces. Stands and lockers are available. Stands are free of charge but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Stockton Borough council on 01642 528499.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 8
Type: Lockers,Stands
Location:

Ramp Platform 2

Note:

4 cycle lockers and 4 stand spaces. Stands and lockers are available. Stands are free of charge but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Stockton Borough council on 01642 528499.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Pick Up/Drop Off at Greenfield Drive bus stop B located on Durham Lane. What3words route.shipyards.pens.
Taxi Rank	Yes	https://www.northernrailway.co.uk/tickets/cab4you
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Pick Up/Drop Off at Greenfield Drive bus stop B located on Durham Lane.

What3words route.shipyards.pens.

Taxi Rank

Yes

https://www.northernrailway.co.uk/tickets/cab4you

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Station Operator	NT
Station Code	ALW
Staffing Level	unstaffed

Live departures & arrivals for Allens West

Departures

Arrivals

Live departures for Allens West
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:39	Bishop Auckland Platform 1	1	08:43 4 mins late	n/a
09:01	Darlington Platform 1	1	On time	n/a
09:08	Saltburn Platform 2	2	On time	n/a
09:35	Saltburn Platform 2	2	On time	n/a
09:39	Bishop Auckland Platform 1	1	On time	n/a
10:02	Darlington Platform 1	1	On time	n/a
10:08	Saltburn Platform 2	2	On time	n/a
10:37	Saltburn Platform 2	2	On time	n/a
10:39	Bishop Auckland Platform 1	1	On time	n/a

Live arrivals at Allens West
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:38	Saltburn Platform 1	1	08:42 4 mins late	n/a
09:01	Saltburn Platform 1	1	On time	n/a
09:08	Bishop Auckland Platform 2	2	On time	n/a
09:35	Darlington Platform 2	2	On time	n/a
09:38	Saltburn Platform 1	1	On time	n/a
10:02	Saltburn Platform 1	1	On time	n/a
10:08	Bishop Auckland Platform 2	2	On time	n/a
10:37	Darlington Platform 2	2	On time	n/a
10:39	Saltburn Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Allens West

No timetables.

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