Times are changing this Autumn
Times are changing this Autumn
This Autumn, we’ll be running an amended weekday timetable affecting Off-Peak* metro services, but only on days when we expect the weather to be at its worst.
The stations affected are below, and you can download the amended timetable that will run on those days to help you plan for the changes. We aim to give you 3 days’ notice before the amended timetable will be in place.
If your station is affected, we’ll display a poster to let you know when the amended timetable is in place.
*The amended timetable affects Monday-Friday Off-Peak metro services towards London. Some morning Peak services leaving London towards these stations are also affected.
1. What is the short term amended timetable for autumn?
We have a Key Route Strategy for both autumn and winter, which is created in partnership with Network Rail, and includes a plan to minimise the effects of seasonal weather on punctuality.
For autumn, part of the strategy means that on days when we expect the weather to be at its worst, our Off-Peak* metro services will call less frequently at some stations. These are short-term amended timetable changes and different to the usual timetable changes for autumn.
*The amended timetable affects Monday-Friday Off-Peak metro services towards London. Some morning Peak services leaving London are also affected.
2. What stations does it apply to?
It applies to 28 mainly metro stations:
- Albany Park
- Clock House
- Dunton Green
- Eden Park
- Elmstead Woods
- Maze Hill
- New Beckenham
- St Johns
- Stone Crossing
- Sydenham Hill
- West Dulwich
- Westcombe Park
- Woolwich Dockyard
3. Why would it affect one station but not another?
4. Why do you implement it?
You wouldn’t think the humble leaf could cause so much trouble. 50 million leaves fall onto our train tracks every autumn. When mixed with rain and squashed by train wheels, they form a slippery layer on the rails like black ice.
Our drivers need more time to stop and start the trains as the wheels have less grip on the tracks. These timetable changes give us the extra time we need to drive the trains safely.
5. How does Delay Repay work with it?
Delay Repay works as usual with the following exception: If you intended to catch a train from one of the affected stations which no longer stops there, and the next train you catch is delayed, Delay Repay will be calculated based on the train time of the service that you should have caught but couldn’t.
When submitting a Delay Repay claim, please make sure you enter the original planned train service.
6. Under what conditions will you implement the short term amended timetable
We hold a weekly call with Network Rail in autumn to ensure that we can react to differing weather conditions. 50 million leaves fall onto our train tracks every autumn. When mixed with rain and squashed by train wheels, they form a slippery layer on the rails like black ice. Our drivers need more time to stop and start the trains as the wheels have less grip on the tracks.
On the weekly call, Network Rail advise us if weather is forecast to be particularly bad, and that we need to put in place the amended timetable for the next week.
7. How much notice will passengers be given that it is to be implemented?
8. How will passengers be informed about it?
The timetables that will run on days when the weather is forecast to be particularly bad are on our website now, so you can plan for the changes.
We aim to give you 3 days’ advance notice that the amended timetable will be in place for the following week.
The stations that the amended timetable applies to will display a poster detailing the amended timetable for the week, departure screens on platforms will show the services that are running, and announcements will be made.
An alert will be sent out from National Rail Enquiries to subscribers of affected trains, advising of the changes.
Tweet us to find out about your service @Se_Railway #SEautumn