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Last updated: 06:31

Strike action travel advice and booking information

Last updated 8 August

Strike action is due to take place on our network on the following dates:

  • Saturday 13 August (between 00:01 and 23:59) – ASLEF union
  • Thursday 18 August (between 00:01 and 23:59) – RMT & TSSA unions
  • Saturday 20 August (between 00:01 and 23:59) – RMT & TSSA unions

graphic showing level of operating service from Friday 12th August to Sunday 21st August


Saturday 13 August

  • There will be no Southeastern services running on the rail network. Please do not attempt to travel by train on this day. For alternative transport options visit traveline.
  • Thameslink and Southern will be running a limited service to some Southeastern stations, please visit their websites for more information.
  • Journey planners will be correct from Tuesday 9 August.

Thursday 18 August

  • There will be a limited service running on the rail network and some routes will be closed. Please only travel by train if absolutely necessary. If you are travelling expect severe disruption, plan ahead and check your entire journey.
  • Only 44 out of 180 stations will be open. No rail replacement buses will serve stations which are closed.
  • You may be unable to board trains at stations where a limited service is running, especially at locations such as Ashford and Ebbsfleet.
  • The last trains back from London will be much earlier than usual.

First and last train times on Thursday 18 August

Ashford <> London St Pancras via Ebbsfleet International
First train from Ashford: 07:48, last train: 16:37
First train from Ebbsfleet International: 08:07, last train 17:05
Frist train from London St Pancras: 08:35 (to Ebbsfleet), 08:49 (to Ashford), last train: 17:33 (to Ashford)

Dartford <> London Bridge via Woolwich
First train from Dartford: 07:46, last train: 17:16
First train from London Bridge: 08:04, last train: 18:04

Dartford <> London Bridge via Bexleyheath
First train from Dartford: 07:35, last train: 17:05
First train from London Bridge: 08:24, last train:17:54

Dartford <>London Bridge via Sidcup
First train from Dartford: 07:23, last train: 16:53
First train from London Bridge: 08:14, last train: 17:44

Orpington / Sevenoaks <> London Bridge via Grove Park
First train from Orpington: 07:16, last train: 17:16
First train from Sevenoaks: 08:21, last train: 16:51
First train from London Bridge: 07:56 (to Orpington), 08:16 (to Sevenoaks), last train: 17:16 (to Sevenoaks), 18:06 (to Orpington)

Timetable information for Thursday 18 August is available below and will show in journey planners from Saturday 13 August. For alternative transport options visit traveline.

The network map below indicates which limited services will be running.

Service availability on Thursday 18 August

Download Southeastern service availability for Thursday 18 August PDF


Friday 19 August

  • If you travel on the day after strike action, Friday 19 August, expect severe disruption in the morning.
  • Services won’t run until Network Rail staff begin their shifts on Friday.
  • First trains will be busy, and queueing systems will be in place to manage space on trains, so please plan ahead, check your entire journey and allow extra time.
  • No services will run before 7am.
  • There will also be strike action affecting the London Underground and Overground network on Friday 19 August. Visit TfL for more information.

Timetable information for Friday 19 August is available below and will show in journey planners from Saturday 13 August.

1 – London, Tonbridge and Ashford International to Canterbury West, Folkestone, Dover, Ramsgate and Margate 2 – London to the Medway Towns, Sittingbourne, Sheerness, Faversham, Dover and Ramsgate
3a – London to Ashford International and Canterbury West via Maidstone East
3b – Strood to Maidstone West, Paddock Wood and Tonbridge
4 – London and Sevenoaks to Tonbridge, Tunbridge Wells, Battle and Hastings
5 – London to Dartford and Gravesend via Bexleyheath, Sidcup or Woolwich
6a – London to Catford Bridge, Elmers End and Hayes
6b – London to Bromley North, Orpington and Sevenoaks via Grove Park
7 – London to Bromley South, Orpington and Sevenoaks via Herne Hill
HSa – London to Stratford International, Ebbsfleet International, Ashford International and Margate
HSb – London to Stratford International, Ebbsfleet International, Faversham and Ramsgate

Saturday 20 August

  • There will be a limited service running on the rail network and some routes will be closed. Please only travel by train if absolutely necessary. If you are travelling expect severe disruption, plan ahead and check your entire journey.
  • Only 45 out of 180 stations will be open. No rail replacement buses will serve stations which are closed.
  • You may be unable to board trains at stations where a limited service is running, especially at locations such as Ashford and Ebbsfleet.
  • The last trains back from London will be much earlier than usual.

First and last train times on Saturday 20 August

Ashford <> London St Pancras via Ebbsfleet International
First train from Ashford: 07:48, last train: 16:37
First train from Ebbsfleet International: 08:07, last train 17:05
Frist train from London St Pancras: 08:35 (to Ebbsfleet), 08:49 (to Ashford), last train: 17:33 (to Ashford)

Dartford <> London Bridge via Woolwich
First train from Dartford: 07:46, last train: 17:16
First train from London Bridge: 08:08, last train: 18:04

Dartford <> London Victoria via Bexleyheath
First train from Dartford: 07:37, last train: 17:37
First train from London Victoria: 07:54, last train:17:24

Dartford <>London Victoria via Sidcup
First train from Dartford: 07:23, last train: 16:53
First train from London Victoria: 08:09, last train: 17:39

Orpington / Sevenoaks <> London Victoria
First train from Orpington: 07:31, last train: 17:30
First train from Sevenoaks: 07:45, last train: 17:15
First train from London Victoria: 08:06 (to Orpington and Sevenoaks), last train: 17:06 (to Sevenoaks), 18:06 (to Orpington) 

Timetable information for Saturday 20 August is available below and will show in journey planners from Tuesday 16 August. For alternative transport options visit traveline.

The network map below indicates which limited services will be running.

Service availability on Saturday 20 August

Download Southeastern service availability for Saturday 20 August PDF


Sunday 21 August

  • We're working to understand the service that we'll able to run and will update this page as soon as possible.

Refunds

Please apply for a refund if you don’t travel:

  • Daily ticket holders can claim a full refund with no admin fee if they choose not to travel.
  • Advance ticket holders can either apply for a full refund with no admin fee or return to the original retailer for an eVoucher, for use purchasing a future ticket. eVouchers are valid for 12 months from the date of issue.
  • You can request a fee-free change of journey for all tickets types if the train was cancelled or delayed, or rescheduled from that in the published timetable of the day after you have purchased a ticket.
  • Season ticket holders (Flexi, monthly or longer) can use Delay Repay to claim a day travel back if they choose not to travel on strike days. For a full day back, you only need to make one claim per day of industrial action, making sure to select the reason for delay as ‘Industrial Action – did not travel'. For Flexi ticket holders, to receive Delay Repay you must have activated a pass for the day you're claiming.
  • Weekly tickets – Make sure that a weekly season ticket is the best value for you if you are unable to travel during strike action. Check you’ve bought the best value ticket for your journey using our handy season ticket calculator. Weekly season tickets purchased from Southeastern which have not started yet can be refunded minus a £10 admin fee. Please go to our refunds page to claim a refund.
  • If you do not/cannot make your outward journey because of strike action, you can have a refund on your outward and return ticket even if the latter is not affected by strike action. The same applies if your return journey is affected, but your outward journey is not.
  • If you have a Daily or Advance ticket for travel on Saturday 13 August, you can use this ticket either on the day before the date on the ticket, or up to and including Tuesday 16 August. If the ticket includes a journey on the London Underground it will not be valid on London Underground services on an alternative date.
  • If you have a Daily or Advance ticket for travel on Thursday 18 or Saturday 20 August, you can use this ticket either on the day before the date on the ticket, or up to and including Tuesday 23 August. If the ticket includes a journey on the London Underground it will not be valid on London Underground services on an alternative date.

If you do travel and were delayed for 15 minutes or more, you are entitled to Delay Repay compensation.


Your journey

There will be no Southeastern services running on Saturday 13 August. Please do not attempt to travel by train.

There will be a limited service running on Thursday 18 and Saturday 20 August and some routes will be closed. Please only travel if absolutely necessary. If you are travelling expect severe disruption and plan ahead.

If you’re travelling on Friday 19 August, expect severe disruption in the morning. Services won’t run until Network Rail staff begin their shifts on Friday. First trains will be busy, and queueing systems will be in place, so please plan ahead, check your entire journey and allow extra time.
 

If the strike is called off at the last minute, then our people and trains will be in the wrong place to enable us to run our normal timetable. It will take some time to get back to normal and there will be some disruption while we do this.


A normal service will be in place on Friday 12 and Wednesday 17 August (the days before strike action).

If you travel on the day after strike action, Friday 19 August, expect severe disruption in the morning. Services won’t run until Network Rail staff begin their shifts on Friday. First trains will be busy, and queueing systems will be in place to manage space on trains, so please plan ahead, check your entire journey and allow extra time.

There will be no replacement buses on strike days except if pre-planned engineering work is taking place. This is because there simply aren’t enough buses available to replace the service.

You will be able to book Assisted travel for services that will run on strike days once the timetable is confirmed.

We do expect significant disruption across our network with possible last-minute cancellations, and so while we will do our best to ensure your booking goes ahead, we are advising all customers, including those who would like assistance, please only travel by rail if necessary. If you do travel, expect severe disruption and plan ahead.

If the train you booked the Passenger Assist service for is affected by strike action then our Customer Relations team will contact you to discuss your options.

The unions have a mandate for industrial action that could last for at least six months before they have to ballot staff again.
This means that the unions could call industrial action (which includes strike action) during this timeframe. 

Ticketing, refunds and compensation

From 6am Saturday 13 to 6am Sunday 14 August, 6am Thursday 18 to 6am Friday 19 August, and 6am 20 to 6am 21 August, all Ticket Vending Machines will accept card payments only.

If you must travel during the strikes, we recommend you buy your ticket in advance using our website or app.

Under normal circumstances we charge an admin fee when you make a change to your Advance ticket journey. However given the current situation, we have introduced the following temporary changes:

Until 30th September 2022 you can make the following changes to your Advance ticket with no admin fee –

  • Exchange Advance ticket for an eVoucher 
  • Request a change of journey on an Advance ticket

Yes. If you choose not to use your ticket and return it to where you bought it from, you will be entitled to a full refund.

More information is available on our strike refunds page.
 

Advance tickets are not available to buy on strike days.

Most of our stations and routes will be closed and we will only be able to run a severely reduced service so for safety reasons, you can only use the highspeed service if you have a valid ticket.

If you purchased your ticket directly with us, you can get a refund here.

If you are able to travel and are delayed for 15 minutes or more, you are entitled to Delay Repay compensation. Claims can be made up to 28 days after your journey.

Make sure that a weekly season ticket is the best value for you if you’re unable to travel during the strike action. Check you’ve bought the best value ticket for your journey using our handy season ticket calculator. Weekly season tickets purchased from Southeastern which have not started yet can be refunded minus a £10 admin fee. 

  • If you have a Daily or Advance ticket for travel on Saturday 13 August, you can use this ticket either on the day before the date on the ticket, or up to and including Tuesday 16 August. If the ticket includes a journey on the London Underground it will not be valid on London Underground services on an alternative date.
  • If you have a Daily or Advance ticket for travel on Thursday 18 or Saturday 20 August, you can use this ticket either on the day before the date on the ticket, or up to and including Tuesday 23 August. If the ticket includes a journey on the London Underground it will not be valid on London Underground services on an alternative date.
  • Daily ticket holders can claim a full refund with no admin fee if they choose not to travel. Claim a refund here.
  • Advance ticket holders can either apply for a full refund with no admin fee or return to the original retailer for an eVoucher, for use purchasing a future ticket. eVouchers are valid for 12 months from the date of issue.
  • You can request a fee-free change of journey for all ticket types if the train is cancelled or delayed, or rescheduled from that in the published timetable of the day after you have purchased a ticket.
  • Season ticket holders (Flexi, monthly or longer) can use Delay Repay to claim a day travel back if they choose not to travel, making sure to select the reason for delay as ‘Industrial Action – did not travel’.
  • Weekly tickets – Make sure that a weekly season ticket is the best value for you if you’re unable to travel during strike action. Check you’ve bought the best value ticket for your journey using our handy season ticket calculator. Weekly season tickets purchased from Southeastern which have not started yet can be refunded minus a £10 admin fee. Please go to our refunds page to claim a refund.
  • If you do not/cannot make your outward journey because of strike action, you can have a refund on your outward and return ticket even if the latter is not affected by industrial action. The same applies if your return journey is affected, but your outward journey is not.
  • If you do travel and you arrive 15 minutes or more late at your destination because of a delay to the advertised service then you can claim Delay Repay in the usual way.

We will not charge an admin fee.

Strike action

The RMT (National Union of Rail, Maritime and Transport Workers) is a trade union specialising in the transport sector, whose members include workers within the rail industry.  
ASLEF (Associated Society of Locomotive Engineers and Firemen) is the UK's Train Drivers' Union.

TSSA is an independent trade union for the transport and travel trade industries whose members include control centre staff, engineers, ticket office, gate staff and a wide range of operational and support roles across railways, buses and ferries.

RMT, ASLEF and TSSA unions have announced the results of their ballots for industrial action, and members have voted in favour of industrial action which could involve a strike or action short of a strike, such as a ban on rest day working or overtime (both of which will also cause potential service disruption).

Action could be taken by unions jointly or separately.

More information

You can keep up-to-date here where we’ll post the latest information, follow us on Twitter, or you can sign up to receive service updates on the planned strike action.


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