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Last updated: 09:51

We’re sorry 

We’re very sorry if the RMT industrial action last week disrupted your plans. Most of our stations and routes were closed and we were only able to run a severely reduced service with days in between industrial action also affected.

Please apply for a refund if you didn’t travel, or if you did travel and arrived 15 minutes or more late at your destination then you may be able to claim Delay Repay.

We’re sorry for the inconvenience and frustration that this industrial action has caused.


Refunds

Please apply for a refund if you didn’t travel:

  • Daily ticket holders can claim a full refund with no admin fee if they choose not to travel.
  • Advance ticket holders can either apply for a full refund with no admin fee or return to the original retailer for an eVoucher, for use purchasing a future ticket. eVouchers are valid for 12 months from the date of issue.
  • Season ticket holders (Flexi, monthly or longer) can use Delay Repay to claim a day travel back if they choose not to travel on strike days, making sure to select the reason for delay as ‘Industrial Action – did not travel. For Flexi ticket holders, to receive Delay Replay you must have activated a pass for the day you're claiming.
  • Weekly tickets – we recommend you don’t buy a weekly season ticket during the industrial action. If you already have a weekly ticket please go to our refunds page to claim a partial refund.
  • Refunds for industrial action


Your journey

  • Industrial action took place on our network on Tuesday 21, Thursday 23 and Saturday 25 June.  
  • Most of our stations and routes were closed and we were only be able to run a severely reduced service. 
  • Only 40 out of our 180 stations were open. No rail replacement buses served stations which were closed.

The RMT has a mandate for industrial action that could last for at least six months before they have to ballot staff again.
This means that the RMT could call industrial action during this timeframe. 

Ticketing, refunds and compensation

  • If you had a Daily or Advance ticket for travel on 21, 23 or 25 June you can use this ticket either on the day before the date on the ticket, or through and including the Monday and Tuesday of the following week. 
  • Daily ticket holders can claim a full refund with no admin fee if they choose not to travel. Click here to claim a refund
  • Advance ticket holders can either apply for a full refund with no admin fee or return to the original retailer for an eVoucher, for use purchasing a future ticket. eVouchers are valid for 12 months from the date of issue.
  • Season ticket holders (Flexi, monthly or longer) can use Delay Repay to claim a day travel back if they choose not to travel, making sure to select the reason for delay as ‘Industrial Action – did not travel’.
  • Weekly tickets – we recommend you don’t buy a weekly season ticket during the industrial action. If you already have a weekly ticket please go to our refunds page to claim a partial refund.
  • If you do travel and you arrive 15 minutes or more late at your destination because of a delay to the advertised service then you can claim Delay Repay in the usual way

If you purchased your ticket directly with us, you can get a refund here

If you did travel and were delayed for 15 minutes or more, you are entitled to Delay Repay compensation. Claims can be made up to 28 days after your journey.

Under normal circumstances we charge an admin fee when you make a change to your Advance ticket journey. However given the current situation, we have introduced the following temporary changes: 

Until 30th September 2022 you can make the following changes to your Advance ticket with no admin fee –

  • Exchange Advance ticket for an eVoucher 
  • Request a change of journey on an Advance ticket
 


More information

You can keep up-to-date here where we’ll post the latest information, follow us on Twitter, or you can sign up to receive service updates on the planned industrial action.

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