Planning your journey
Get answers to your questions on planning train travel with Southeastern. Tips on assisted travel, engineering work and more…
Got a question? We can help...
How can I plan my journey, or check for changes?
- Get live updates from our control centre or Southeastern Twitter @Se_Railway
- Download the On Track travel app, for Android or iOS smartphones
What are the times for Peak and Off-Peak travel?
Our busiest times are on weekdays, arriving in London before 10am and leaving between 4pm and 7pm. Peak fares generally apply before 10am and there are no evening restrictions on off-peak tickets.
At all other times – including during weekends and bank holidays – off-peak fares apply.
Sometimes there may be more than one off-peak ticket available for your journey. The cheapest fare you can buy on the day of travel is called Super Off-Peak. These tickets will have more restrictions on how and when you can travel and are only valid for travel after 10am.
Below is a list of our available daily tickets and the times they’re valid:
|Morning peak||Evening peak|
|Anytime||Valid all day||Valid all day|
|Off-Peak (Kent Mainline & High Speed)||Valid on trains that arrive into London after 10am||No evening peak restriction|
|Off-Peak (London Zones 1-6)||Valid on trains after 9.30am||No evening peak restriction|
|Super Off-Peak||Valid on trains timed to depart after 10am||No evening peak restriction|
|Advance||Valid on specific trains only||Valid on specific trains only|
*Please always check the restrictions on the ticket you buy.
Will engineering work affect my journey?
Can I get assistance if I need it on my journey?
What time do your station ticket offices open?
Can I take my bike on a rail replacement bus
I’m pregnant, how do I get a Baby on Board badge?
I'm pregnant, what can you do to make my journey more comfortable?
It is cold in the train, what are you doing about it?
Why doesn’t my train have air-conditioning?
We run Javelins on our High Speed routes, Networkers and Mainline Electrostars on Mainlines, and Networkers and Metro Electrostars on suburban Metro services. The Javelins and Mainline Electrostars are air-conditioned, while the Networkers and Metro Electrostars are not.
Networkers were built in the early 1990s by British Rail, when it wasn't usual to fit air conditioning to metro-style trains. It would be incredibly difficult to retrofit air-conditioning to these trains due to their age, limited space, and the extra power supply needed to drive the air-conditioners. Metro Electrostars are much newer - built around 2004 – but air-conditioning units at that time weren’t powerful enough to manage the regular change of air from the frequent stops made on Metro routes. Instead, they have a pressure ventilation system that continually introduces fresh air into the train.
While we can’t retrofit air-conditioning to these types of train, technology has advanced and any newly built trains introduced to the network will have air-conditioning as standard. In October 2017, we introduced 68 extra air-conditioned carriages to our train fleet, which allowed us to boost capacity on some of our busiest services.