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From Sunday 17th October 2021, all Southeastern services will be operated by SE Trains Ltd*, a subsidiary of the Government’s operator, DOHL.

We will continue to be known as Southeastern across our stations and trains. There will be no changes in our day-to-day services, our timetables, or our customer services, as a result of the transfer. Southeastern remain proud to serve passengers and communities across London, Kent and East Sussex and is committed to providing accessible and comfortable journeys for all. Our work continues on enhancing customer experience with the launch of new products and tools designed to help improve your journey. 

We want to reassure you that the way you travel with us will not change. All tickets, railcards and Key cards for travel on Southeastern trains will still be valid for the dates shown will remain valid after 17 October (if applicable). This also includes all season tickets and pre-purchased tickets, including if part of your journey is with another rail company. 

We look forward to welcoming you on board our trains. As always, please do continue to check timetables, our online journey planner and train service updates before you travel, for the very latest travel information. 
 

* SE Trains Limited is a wholly owned subsidiary of DfT OLR Holdings Limited (‘DOHL’), the Public Sector Owning Group with responsibility for LNER and Northern Trains Limited. 

Media enquiries relating to this announcement should be directed to the Department for Transport’s press office on 0207 944 3021.


Frequently Asked Questions

Yes. All tickets are still valid for the dates shown on the ticket. This includes all season tickets and all pre-purchased tickets, including if part of your journey is with another rail company. 

Yes. All tickets purchased to travel on Southeastern will remain valid for the dates shown on the ticket. 

Yes, you can still use your travel vouchers. They will remain valid up to their expiry date. 

There will be no changes to ticket prices as a result of this transfer. 

We will follow the same process used before the transfer, continuing with a range of tickets and offers to suit all journeys. 

Yes, there are no changes to Southeastern’s railcard policy. 

Customers will continue to be able to claim delay compensation from Southeastern until the franchise ends. SE Trains Ltd will deal with delay claims from that date onwards regardless of the date of travel to which it relates. Any other claims for compensation such as claims arising out of accidents at stations will be handled by SE Trains Ltd regardless of the date that they relate to. 

Yes. All valid tickets will continue to be accepted as they would have been before the transfer. We are working with all other train companies and third parties, such as Trainline, to ensure this process is uninterrupted. 

There will be no changes to timetables when services transfer to SE Trains Ltd on 17th October 2021.

Further announcements will be made in due course, which will follow the normal rail industry timetable change dates.

In the meantime, please do continue to check timetables, online journey planners and train service updates before you travel, as you do now, for the latest travel information.

Journey updates and information on any service disruptions can be found on our website.

Yes, absolutely. SE Trains Ltd will ensure that any Covid-19-related processes and procedures continue to be implemented and developed as previously planned. 

Yes, you are still entitled to claim compensation for journeys that are delayed by 15 minutes or more.

You can find out more about Delay Repay here. 

Yes. The current arrangements for carrying bikes, luggage, dogs, and so on will stay the same.

No, you do not need to rebook. All your travel arrangements will be carried forward and this transfer will not affect your journey. 
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