Ticket types
Railcards
Ways to Save
Ticket support
Service Updates
Plan Your Journey
Station Information
On board the train
Travel Inspiration
Refunds & Compensation
Loading service updates...
Ticket types
Railcards
Ways to Save
Ticket support
Service Updates
Plan Your Journey
Station Information
On board the train
Travel Inspiration
Refunds & Compensation
Suggested searches
Log in or register
Every phone or mobile device has a unique 15-digit code, called the IMEI number. This lets us make sure we definitely have your device, so it can be returned to you – we can’t do anything without it.
Your IMEI number can be found on the label on the box the device came in. Alternatively, you can contact your service provider, and they can let you know.
Our Lost Property Office is located next to Platform 1 at Cannon Street station – just head down the side of the barriers. The Office is open from 8am to 6pm, but it’s closed at weekends and on Bank Holidays.
A lot of work goes into recovering and returning a lost item, so there is a handling fee of £3 for most items. For larger electronics, this is £20, due to additional steps needed to keep them secure
It can take a while or so for an item to be recovered and returned to you. Our stations and depots have regular collections taking lost property up to Cannon Street.
If we’ve found your item and been able to match it to the description you gave, you’ll receive a call from our Lost Property Office – it’s an 0330 number. However, if you haven’t heard from us, it generally means your item hasn’t been recovered – or at least it hasn’t been matched to the description.
In general, we can’t chase down the location of lost property. We serve 180 stations, and manage 164 of them. We also have depots located across various parts of London, Kent, and East Sussex. It’s not possible to track or chase down an item at all of these locations.
There are exceptions, though. If you’ve misplaced medication or important documents, we’ll see what we can do to locate and return them to you. However, it’s not always guaranteed that we’ll be able to track items down.
Please note: