Woolwich Arsenal

Address

Woolwich Arsenal station
Woolwich New Road
Woolwich
SE18 6EU

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Woolwich Arsenal, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:40-20:05
Sat:	06:10-20:05
Sun:	06:40-21:10

0 Station updates

Station details

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platform 1- Available during staffing hours. This toilet is stoma friendly.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis (Black cabs) are available from the taxi rank.
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: in booking hall
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Sun: 24 Hours
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Station facilities

Atm Machine	Yes
Baby Change	Yes
Baby Change Note: Platform 1- Available during staffing hours
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: dry cleaner
Station Buffet	Yes
Station Buffet Note: Coffee shop and Selecta vending machines
Telephones	Yes
Toilets	Yes
Toilets Note: Platform 1- Available during staffing hours
Waiting Room	Yes
Waiting Room Note: Heated waiting room on Platform 1 Only available when staff present

Ticket buying & collection

Travelcard: Zone 4
Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 110
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 5
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £6.80
Weekly Charge: £30.10
Monthly Charge: £113.40

Cycling

Cycle Storage Availability	Yes
Sheltered: No Spaces: 8 Type: Stands Location: Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: No
Spaces: 8
Type: Stands
Location:
Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Towards Charlton: Bus stop H on Woolwich New Road (what 3 words: party.varieties.added). Towards Dartford: Bus stop G on Vincent Road (what 3 words: speeds.cliff.method).
Taxi Rank	Yes
Taxi Rank Note: There is a taxi rank right outside the station

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: WWA

Staffing Level: Full Time
CCTV: Yes

Live departures & arrivals for Woolwich Arsenal

Departures

Arrivals

Live departures for Woolwich Arsenal
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
17:16	London Cannon Street via Greenwich Platform 1	1	17:19 3 mins late
17:23	Eltham Platform 2	2	On time
17:29	London Cannon Street via Lewisham Platform 1	1	On time
17:32	Dartford Platform 2	2	On time
17:34	Luton Platform 1	1	On time	n/a
17:40	Rainham (Kent) Platform 2	2	On time	n/a
17:44	London Cannon Street via Greenwich		Cancelled
This train has been cancelled because of a shortage of train crew
17:53	Eltham Platform 2	2	On time
17:54	London Cannon Street via Greenwich Platform 1	1	On time
17:59	London Cannon Street via Lewisham		On time

Live arrivals at Woolwich Arsenal
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
17:15	London Cannon Street Platform 1	1	17:18 3 mins late
17:23	London Cannon Street Platform 2	2	On time
17:28	Dartford Platform 1	1	On time
17:31	London Cannon Street Platform 2	2	On time
17:33	Rainham (Kent) Platform 1	1	On time	n/a
17:40	Luton Platform 2	2	On time	n/a
17:43	London Cannon Street		Cancelled
This train has been cancelled because of a shortage of train crew
17:53	London Cannon Street Platform 2	2	On time
17:53	London Cannon Street Platform 1	1	On time
17:58	Dartford		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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