Woolwich Arsenal Train Station

Counters can be raised or lowered to suit all customers

in booking hall

Platform 1- Available during staffing hours. This toilet is stoma friendly.

Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.

Accessible taxis (Black cabs) are available from the taxi rank.

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Public telephones are not wheelchair accessible

Platform 1- Available during staffing hours

dry cleaner

Coffee shop and Selecta vending machines

Platform 1- Available during staffing hours

Heated waiting room on Platform 1

Only available when staff present

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine

On platform

Sheltered: No
Spaces: 8
Type: Stands
Location:
Note:

You may leave your cycle in the rack provided however you do so at your own risk.

• Towards Charlton: Bus stop H on Woolwich New Road (what 3 words: party.varieties.added).
• Towards Dartford: ​​​​​​​Bus stop G on Vincent Road (what 3 words: speeds.cliff.method).

There is a taxi rank right outside the station

Information to plan your onward journey is available in a printable format here