Ashford International

On platforms 1/2 and 5/6. Also by gateline in the subway.

booking hall

Only available when staff present

newspapers

Coffee shops and Selecta vending machines

Platforms - Available during staffing hours

on platform 1/2 there is a heated waiting room

on platform 5/6 there is a heated waiting shelter

The Station has a range of perch and standard height seating on all platforms.

From the station forecourt outside the booking hall. (What 3 Words: waddled.down.toys)

in front of station on Station Approach Road

Information to plan your onward journey is available in a printable format here

Counters can be raised or lowered to suit all customers

Public telephones are not wheelchair accessible

Platforms- Available during staffing hours. This toilet is stoma friendly.

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Accessible taxis are available to book

These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point by the gateline.