Have a question about Southeastern stations? Find the answer here…
Got a question? We can help...
How do I pay for my parking ticket if there are no pay and display machines?
- Ticket Vending Machine at the station
- At the ticket office
- Pay by phone by calling 03301 235 247
- Scratch cards
- Pay by mobile
- Mobile app
Why have you removed some pay and display machines from your station car parks?
What time do station ticket offices open?
How long could I have to queue to buy a ticket at the station?
Ideally you’ll be served within three minutes, or five minutes at peak times.
Waits may be a bit longer at busy times, such as the beginning of the week. There’s a poster in every staffed station showing the times to avoid if you can, so you don’t have to queue for long.
The fastest way may be to use the Ticket Vending Machines or buy your train tickets online.
You can renew Season Tickets online too.
Can I park my car at the station?
Many of our stations have car parks. For information and to buy online season permits or daily/weekly e-tickets go to the Southeastern parking website. You'll also be able to see the charges for each car park.
Our car parks are managed by Indigo except Ebbsfleet International station. You can visit ebbsfleetintl.co.uk/parking for information and online booking there.
Telephone: 0330 1235 247
Indigo Park Solutions UK Limited
Can I leave my bike at my local station?
Do you provide information about train times at the station?
Can you help disabled people at your stations?
Are all your stations accessible for people with prams or heavy luggage?
Do you have public toilets at all your stations?
Many of our stations have toilets that are open to the public while they are staffed. They are normally locked after staff leave for the day to prevent vandalism.
Unfortunately some smaller stations do not have public toilets.
You can check what facilities are available in our station information section.
How often do you clean your stations?
What are you doing to control pigeons at your stations?
We try to deter the birds from roosting by installing pigeon netting or spikes on supporting beams.
We know pigeon fouling is a major cause of complaint. We have health and safety responsibilities to passengers and staff and a duty to keep stations clean. We try to minimise fouling as best we can.
Can I take photographs at stations?
If you are taking photos for publication
Who do I contact about leasing a retail unit at one of your stations?
How do I buy advertising space at your stations?
Advertising at our stations
Advertising on our gatelines
How do I buy advertising space on board your trains?
Do I need permission to collect for charity at your stations?
Yes, please contact Customer Services to book a time to collect, so that the station employees can be forwarned.
While we would like to support as many charities as we can, please note that we can only allow three collections for your charity each year.
Do I need permission to hand out promotional items at your stations?
Yes – we need to be sure the whatever you hand out is appropriate. Please send us an example of the item you would like to distribute and we will then let you know, in writing, if we can agree to your request.
If approved, we'll also tell you where or who you will need to report to when you arrive at the station.
Please write to:
Southeastern Customer Services
PO Box 10422
Unit 16 Coalfield Way
ASHBY DE LA ZOUCH