Ideally you’ll be served within three minutes, or five minutes at peak times.
Waits may be a bit longer at busy times, such as the beginning of the week. There’s a poster in every staffed station showing the times to avoid if you can, so you don’t have to queue for long.
The fastest way may be to use the Ticket Vending Machines or buy your train tickets online.
You can renew Season Tickets online too.
Many of our stations have car parks. For information and to buy online season permits or daily/weekly e-tickets go to the Southeastern parking website. You'll also be able to see the charges for each car park.
Our car parks are managed by Indigo except Ebbsfleet International station. You can visit ebbsfleetintl.co.uk/parking for information and online booking there.
Telephone: 0330 1235 247
Indigo Park Solutions UK Limited
Many of our stations have toilets that are open to the public while they are staffed. They are normally locked after staff leave for the day to prevent vandalism.
Unfortunately some smaller stations do not have public toilets.
You can check what facilities are available in our station information section.
We try to deter the birds from roosting by installing pigeon netting or spikes on supporting beams.
We know pigeon fouling is a major cause of complaint. We have health and safety responsibilities to passengers and staff and a duty to keep stations clean. We try to minimise fouling as best we can.
Yes, please contact Customer Services to book a time to collect, so that the station employees can be forwarned.
While we would like to support as many charities as we can, please note that we can only allow three collections for your charity each year.
Yes – we need to be sure the whatever you hand out is appropriate. Please send us an example of the item you would like to distribute and we will then let you know, in writing, if we can agree to your request.
If approved, we'll also tell you where or who you will need to report to when you arrive at the station.
Please write to:
Southeastern Customer Services
PO Box 10422
Unit 16 Coalfield Way
ASHBY DE LA ZOUCH