Stations
Have a question about Southeastern stations? Find the answer here…
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- Ticket Vending Machine at the station
- At the ticket office
- Pay by phone by calling 03301 235 247
- Online
- Scratch cards
- Pay by mobile
- Mobile app
Ideally you’ll be served within three minutes, or five minutes at peak times.
Waits may be a bit longer at busy times, such as the beginning of the week. There’s a poster in every staffed station showing the times to avoid if you can, so you don’t have to queue for long.
The fastest way may be to use the Ticket Vending Machines or buy your train tickets online.
You can renew Season Tickets online too.
Many of our stations have car parks. For information and to buy online season permits or daily/weekly e-tickets go to the Southeastern parking website. You'll also be able to see the charges for each car park.
Our car parks are managed by Saba except Ebbsfleet International station. You can visit ebbsfleetintl.co.uk/parking for information and online booking there.
Contact Saba
Telephone: 0330 1235 247
Email: customersupport.uk@sabagroup.com
Saba Park Solutions UK Limited
Customer Support Centre
Saba
PO Box 2466
Watford
Herfordshire
WD18 1XH
All of our trains are accessible for people with disabilities. We also offer an Assisted Travel service if you need help at our stations.
- Find out more about our Assisted Travel service
- Find out more in our Disabled Persons Protection Policy
Many of our stations have toilets that are open to the public while they are staffed. They are normally locked after staff leave for the day to prevent vandalism.
Unfortunately some smaller stations do not have public toilets.
You can check what facilities are available in our station information section.
We try to deter the birds from roosting by installing pigeon netting or spikes on supporting beams.
We know pigeon fouling is a major cause of complaint. We have health and safety responsibilities to passengers and staff and a duty to keep stations clean. We try to minimise fouling as best we can.
If you are taking photos for publication
3rd Floor,
10 Furnival Street,
London
EC4A 1AB
Advertising at our stations
Advertising on our gatelines
Yes, please contact Customer Services to book a time to collect, so that the station employees can be forwarned.
While we would like to support as many charities as we can, please note that we can only allow three collections for your charity each year.
Yes – we need to be sure the whatever you hand out is appropriate. Please send us an example of the item you would like to distribute and we will then let you know, in writing, if we can agree to your request.
If approved, we'll also tell you where or who you will need to report to when you arrive at the station.
Please write to:
Southeastern Customer Services
PO Box 10422
Unit 16 Coalfield Way
ASHBY DE LA ZOUCH
LE65 9EL
To apply for a taxi permit to operate at one of our stations please get in touch with our car parks operator Saba. You can contact them at:
Telephone: 0330 1235 247
Email: customersupport.uk@sabagroup.com
Address:
Saba Park Solutions UK Limited
Customer Support Centre
PO Box 2466
Watford
Hertfordshire
WD18 1XH
Automated External Defibrillators (AEDs) are currently Available at the stations listed below.
An AED can be used by anyone to save a life, no training is required as the unit is completely automated and talks the user through the operation step by step.
We are also committed to installing further defibrillators at more stations across our network – so this list will be updated on a regular basis.
Station | Availability |
Ashford International | 24 hours |
Bromley South | 24 hours |
Canterbury West | 24 hours |
Catford Bridge | 24 hours |
Elmstead Woods | 24 hours |
Eltham | 24 hours |
Gravesend | 24 hours |
Greenwich | During ticket office opening hours |
Grove Park | 24 hours |
Herne Hill | During ticket office opening hours |
Kidbrooke | During ticket office opening hours |
Lewisham | 24 hours |
London Blackfriars | 24 hours |
London Bridge | 24 hours |
London Cannon Street | 24 hours |
London Charing Cross | 24 hours |
London Victoria | 24 hours |
London Waterloo East | 24 hours |
Maidstone East | 24 hours |
Maze Hill | During ticket office opening hours |
New Cross | 24 hours |
Orpington | 24 hours |
Rainham | During ticket office opening hours |
Ramsgate | 24 hours |
Shortlands | During ticket office opening hours |
Sidcup | 24 hours |
St Pancras International | 24 hours |
Swanley | 24 hours |
Tonbridge | 24 hours |
Tunbridge Wells | During ticket office opening hours |
Woolwich Arsenal | 24 hours |