Make a complaint
We always aim to give a good service, but sometimes things go wrong. If you want to make a complaint we’ll try to resolve the problem for you
Give us your feedback
If you’re not satisfied with the service you’ve received you can make a complaint. We always aim to provide the best service that we can, but sometimes things go wrong. If that happens we’ll try to resolve the problem for you.
Money back if your train is delayed by 15 minutes or more
You can claim compensation if you're delayed by 15 minutes or more when you travel with us, visit our delay repay page to apply online.