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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service. See our recent performance results

View our performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering a service that we can be proud of. Every year, we report on our progress to provide you with information on our performance and achievements.

Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


Our services

Southeastern run 2016 passenger trains on weekdays, 1755 on Saturdays and 967 on Sundays. We manage 166 stations and we serve 174 stations. 

This makes us one of the biggest and busiest National Rail operators in the country.


Keeping you moving

Punctuality is hugely important to us because we know how frustrating  delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We publish reports on our punctuality online as well as on station posters at the end of each rail period. 


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Period 7: 17 September - 14 October 2017

Overall performance

  • Performance on average this period: 91.0%
  • Performance on average over the last year: 87.8%

Train punctuality targets 

Together with Network Rail, we set ourselves punctuality targets to help us monitor our performance and identify what improvements we need to make. 

Targets are set according to seasons and lines of route. This helps to account for major infrastructure improvement works, such as the Thameslink Programme, and external factors like poor weather.

Our most recent train punctuality performance:

Period targets 
 30 Apr - 27 May
P2  
 28 May - 24 Jun
P3  
 25 Jun - 22 Jul
P4  
 23 Jul - 19 Aug 
P5  
20 Aug  - 16 Sep P6   17 Sep - 14 Oct P7
Overall period PPM  91.5%  91.5%  91.8%  91.8%  90.5%  90.5%
London to Hastings via Tunbridge Wells  90.6%  90.6%  90.9%  90.9%  89.1%  89.4%
London to Ramsgate and Dover via Ashford  92.0%  92.0%  92.2%
 92.2%  89.5%  89.8%
London to Ramsgate and Dover via Faversham
 90.7%  90.7%  91.2%  91.2%  89.3%  89.8%
London to Ashford via Maidstone East  91.8%  91.8%  92.0%  92.0%  89.7%  90.1%
Sittingbourne to Sheerness  95.6%  95.6%  95.8%  95.8%  95.0%  94.8%
Strood to Tonbridge via Maidstone West  94.5%  94.5%  94.7%  94.7%  92.8%  92.2%
High speed services to St Pancras International  91.4%  91.4%  91.4%  91.4%  90.6%  90.7%
London to Dartford via Bexleyheath  90.2%  90.2%  90.4%  90.4%  89.9%  89.8%
London to Orpington via Bromley South  91.0%  91.0%  91.2%  91.2%  89.9%  89.8%
London to Hayes  90.6%  90.6%  91.3%  91.3%  90.1%  90.0%
London to Orpington and Sevenoaks via Grove Park  93.6%  93.6%  94.1%  94.1%  92.7%  92.7%
London to Dartford via Sidcup  90.2%  90.2%  90.3%  90.3%  89.8%  89.5%
London to Dartford and Gillingham via Charlton & Lewisham  91.0%  91.0%  91.2%  91.2%  90.0%  89.7%
London to Dartford via Woolwich Arsenal  90.4%  90.4%  90.7%  90.7%  89.9%  89.7%

Train punctuality results

Our train punctuality performance results for the last six months are set out below.

Period results (this period) 30 Apr - 27 May
P2   
28 May - 24 Jun
P3   w
 25 Jun - 22 Jul
P4
 23 Jul - 19 Aug 
P5  
20 Aug  - 16 Sep 
P6 
 
17 Sep - 14 Oct P7  
Southeastern Overall period PPM
 93.6%  90.2%  88.9%  91.5%  90.8%  91.0%
London to Hastings via Tunbridge Wells
 91.7%  87.9%  87.4%  90.8%  90.4%  88.4%
London to Ramsgate and Dover via Faversham  93.4%  90.6%  90.6%  91.0%  88.8%  89.3%
London to Ramsgate and Dover via Ashford
 92.72%  88.5%  87.7%  90.9%  87.5%  87.5%

London to Ashford via Maidstone East

 92.14%  90.7%  90.7%  92.4%  86.9%  83.3%
Sittingbourne to Sheerness
 96.85%  96.8%  96.8%  97.7%  97.5%  97.0%
Strood to Tonbridge via Maidstone West
 96.66%  94.1%  94.1%  91.8%  92.6%  92.3%
High speed services to St Pancras International  91.42%  90.6%  90.6%  91.7%  89.6%  91.4%
London to Dartford via Bexleyheath
 92.7%  87.5%  87.1%  88.5%  90.5%  91.9%
London to Orpington via Bromley South
 90.96%  90.8%  90.8%  92.1%  89.3%  87.3%
London to Hayes
 95.69%  91.0%  91.0%  90.4%  92.7%  94.3%
London to Orpington and Sevenoaks via Grove Park
 96.08%  93.2%  93.2%  94.7%  93.6%  93.3%
London to Dartford via Sidcup
 93.52%  86.5%  85.9%  89.2%  88.8%  90.6%
Lobndon to Dartford and Gillingham via Charlton & Lewisham  92.11%  87.5%  86.5%  90.2%  89.9%  90.3%
London to Dartford via Woolwich Arsenal
 94.3%  89.9%  89.9%  90.2%  92.8%  94.7%

*Network Rail's performance statistics are available at networkrail.co.uk/performance.


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