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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service.

Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering a service that we can be proud of. Every year, we report on our progress to provide you with information on our performance and achievements.

Punctuality is hugely important to us because we know how frustrating  delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We publish reports on our punctuality online as well as on station posters at the end of each rail period. 

Period 4: 24 June to 21 July 2018 

Overall performance

  • Performance on average this period: 86.9% 
  • Performance on average over the last year: 87.5% 

Train punctuality targets 

Together with Network Rail, we set ourselves punctuality targets to help us monitor our performance and identify what improvements we need to make. 

Targets are set according to seasons and lines of route. This helps to account for major infrastructure improvement works, such as the Thameslink Programme, and external factors like poor weather.

Our most recent train punctuality performance:

Period targets 
4 Feb - 3 Mar 
P12
  
4 - 31 Mar
P13
  
1-28 Apr 
P1
   
29 Apr - 26 May 
P2
  
27 May - 23 June 
P3
 
24 June - 21 July 
P4
 
Overall period PPM  90.50%
 91.0%
 89.9%  90.9%  91.9%  92.4%
London to Hastings via Tunbridge Wells  89.80%
 90.3%
 66.2%
 67.8%
 69.2%
 70.0%
London to Ramsgate and Dover via Ashford  90.40%
 90.7%
 65.8%
 67.3%
 68.7%
 69.5%
London to Ramsgate and Dover via Faversham
 89.90%
 90.5%
 61.6%
 63.0%
 64.3%
 65.1%
London to Ashford via Maidstone East  90.50%
 91.3%
 56.3%
 57.6%
 58.8%
 59.5%
Sittingbourne to Sheerness  94.80%
 95.3%
 61.3%
 62.7%
 64.1%
 64.8%
Strood to Tonbridge via Maidstone West  92.20%
 93.3%
 66.9%
 68.5%
 69.9%
 70.7%
High speed services to St Pancras International  90.60%
 90.8%
 65.8%
 67.3%
 68.7%
 69.5%
London to Dartford via Bexleyheath  89.70%
 89.8%
 56.1%
 57.4%
 58.6%
 59.3%
London to Orpington via Bromley South  89.90%
 90.2%
 48.1%
 49.2%
 50.2%
 50.8%
London to Hayes  90.30%
 90.5%
 67.5%
 69.0%
 70.5%
 71.3%
London to Orpington and Sevenoaks via Grove Park  91.60%
 93.0%
 72.9%
 74.5%
 76.1%
 77.0%
London to Dartford via Sidcup  89.70%
 90.0%
 67.1%
 68.6%
 70.0%
 70.9%
London to Dartford and Gillingham via Charlton & Lewisham  89.80%
 90.2%
 69.2%
 70.7%
 72.2%
 73.1%
London to Dartford via Woolwich Arsenal  89.90%  90.1%  67.1%  68.6%  70.0%  70.9%

Train punctuality results

Our train punctuality performance results for the last six months are set out below. 

Period results (this period) 4 Feb - 3 Mar 
P12
 
4 - 31 Mar 
P13
1-28 Apr 
P1
29 Apr - 26 May 
P2
27 May - 23 June 
P3
24 June - 21 July 
P4
Southeastern Overall period PPM
 83.5% 
 89.3%  89.1%
 89.2%  87.0% 
 86.9%
London to Hastings via Tunbridge Wells
 82.8%
 88.5%
 87.2%
 88.2%  81.7%
 82.7%
London to Ramsgate and Dover via Faversham  88.9%
 88.5%
 90.9%
 89.3%  88.8%
 85.1%
London to Ramsgate and Dover via Ashford
 86.0%
 88.5%
 88.6%
 86.6%  84.8%
 85.7%

London to Ashford via Maidstone East

 83.9%
 82.9%
 91.9%
 89.6%  91.9%
 88.2%
Sittingbourne to Sheerness
 95.5%
 97.2%
 97.4%
 94.0%  92.2%
 95.3%
Strood to Tonbridge via Maidstone West
 86.9%
 93.0%
 91.1%
 91.0%  92.3%
 93.4%
High speed services to St Pancras International  81.8%
 88.3%
 89.9%
 86.9%  88.1%
 87.3%
London to Dartford via Bexleyheath
 81.4%
 88.0%
 90.5%
 89.5%  84.8%
 86.7%
London to Orpington via Bromley South
 84.4%
 89.4%
 92.6%
 87.9%  91.1%
 85.2%
London to Hayes
 83.0%
 88.8%
 91.1%
 90.5%  86.0%
 87.9%
London to Orpington and Sevenoaks via Grove Park
 83.5%
 86.1%
 85.7%
 91.8%  89.1%
 88.5%
London to Dartford via Sidcup
 81.6%
 85.1%
 88.6%
 85.6%  82.2%
 83.8%
Lobndon to Dartford and Gillingham via Charlton & Lewisham

 87.7%

 90.1%
 89.0%
 88.0%  84.3%  87.3%
London to Dartford via Woolwich Arsenal
 86.8%  91.5%  92.0%  89.7%  86.3%  88.7%

*Network Rail's performance statistics are available at networkrail.co.uk/performance.


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Questions about our services?

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