Skip Navigation

Southeastern

Departures
Arrivals
Last updated: 09:04

Journey Types
Travel Dates
Out
Out
Today
Dep
Return
Return
Today
Dep
Passengers

You cannot have more than 9 passengers

Railcards

You cannot have more railcards than passengers

Add a railcard

Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service.

Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering a service that we can be proud of. Every year, we report on our progress to provide you with information on our performance and achievements.

Punctuality is hugely important to us because we know how frustrating  delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We publish reports on our punctuality online as well as on station posters at the end of each rail period. 

Period 7: 16 September to 13 October 2018 

Overall performance

  • Performance on average this period: 91.1% 
  • Performance on average over the last year: 87.6% 

Train punctuality targets 

Together with Network Rail, we set ourselves punctuality targets to help us monitor our performance and identify what improvements we need to make. 

Targets are set according to seasons and lines of route. This helps to account for major infrastructure improvement works, such as the Thameslink Programme, and external factors like poor weather.

Our most recent train punctuality performance:

Period targets 
29 Apr - 26 May 
P2
  
27 May - 23 June 
P3
 
24 June - 21 July 
P4
 
22 Jul - 18 Aug 
P5
  
19 Aug - 15 Sep 
P6
 
 16 Sep - 13 Oct 
P7
Overall period PPM  90.9%  91.9%  92.4%  92.4%  92.4%  92.4%
London to Hastings via Tunbridge Wells  67.8%
 69.2%
 70.0%
 89.7%
 89.7%
 89.7% 
London to Ramsgate and Dover via Ashford  67.3%
 68.7%
 69.5%
 91.3%
 89.3%
 89.3%
London to Ramsgate and Dover via Faversham
 63.0%
 64.3%
 65.1%
 89.3%
 91.3%
 91.3%
London to Ashford via Maidstone East  57.6%
 58.8%
 59.5%
 89.8%
 89.8%
 89.8%
Sittingbourne to Sheerness  62.7%
 64.1%
 64.8%
 97.4%
 97.4%
 97.4%
Strood to Tonbridge via Maidstone West  68.5%
 69.9%
 70.7%
 96.2%
 96.2%
 96.2%
High speed services to St Pancras International  67.3%
 68.7%
 69.5%
 91.3%
 91.3%
 91.3%
London to Dartford via Bexleyheath  57.4%
 58.6%
 59.3%
 90.7%
 90.7%
 90.7%
London to Orpington via Bromley South  49.2%
 50.2%
 50.8%
 91.9%
 91.9%
 91.9%
London to Hayes  69.0%
 70.5%
 71.3%
 92.8%
 92.8%
 92.8%
London to Orpington and Sevenoaks via Grove Park  74.5%
 76.1%
 77.0%
 96.1%
 96.1%
 96.1%
London to Dartford via Sidcup  68.6%
 70.0%
 70.9%
 91.4%
 91.4%
 91.4% 
London to Dartford and Gillingham via Charlton & Lewisham  70.7%
 72.2%
 73.1%
 91.3%
 91.3%
 91.3%
London to Dartford via Woolwich Arsenal  68.6%  70.0%  70.9%  91.4%  91.4%  91.4%

Train punctuality results

Our train punctuality performance results for the last six months are set out below. 

Period results (this period) 29 Apr - 26 May 
P2
27 May - 23 June 
P3
24 June - 21 July 
P4
22 Jul - 18 Aug 
P5
 
19 Aug - 15 Sep 
P6
 
16 Sep - 13 Oct 
P7  
Southeastern Overall period PPM
 89.2%  87.0% 
 86.9%
 90.8%
 92.8%  91.1%
London to Hastings via Tunbridge Wells
 88.2%  81.7%
 82.7%
 82.7%
 88.9%
 86.8%
London to Ramsgate and Dover via Faversham  89.3%  88.8%
 85.1%
 89.3%
 91.8%
 90.8%
London to Ramsgate and Dover via Ashford
 86.6%  84.8%
 85.7%
 90.0%
 91.3%
 89.2%

London to Ashford via Maidstone East

 89.6%  91.9%
 88.2%
 92.1%
 93.6%
 88.9%
Sittingbourne to Sheerness
 94.0%  92.2%
 95.3%
 96.7%
 92.2%
 97.5%
Strood to Tonbridge via Maidstone West
 91.0%  92.3%
 93.4%
 94.4%
 97.5%
 94.6%
High speed services to St Pancras International  86.9%  88.1%
 87.3%
 89.5%
 91.9%
 90.3%
London to Dartford via Bexleyheath
 89.5%  84.8%
 86.7%
 90.3%
 92.9%
 90.8%
London to Orpington via Bromley South
 87.9%  91.1%
 85.2%
 91.8%
 94.3%
 93.0%
London to Hayes
 90.5%  86.0%
 87.9%
 90.7%
 93.0%
 93.2%
London to Orpington and Sevenoaks via Grove Park
 91.8%  89.1%
 88.5%
 92.4%
 94.3%
 91.8%
London to Dartford via Sidcup
 85.6%  82.2%
 83.8%
 89.2%
 91.5%
 89.3%
London to Dartford and Gillingham via Charlton & Lewisham  88.0%  84.3%  87.3%
 90.8%
 92.9%
 92.7%
London to Dartford via Woolwich Arsenal
 89.7%  86.3%  88.7%  92.3%  94.7%  91.7%

*Network Rail's performance statistics are available at networkrail.co.uk/performance.


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Questions about our services?

Get in touch

Please accept marketing cookies to view this content.
  1. Home
  2. About us
  3. Performance results