Alongside Network Rail, we regularly set new goals to make sure we’re delivering a service that we can be proud of. Every year, we report on our progress to provide you with information on our performance and achievements.
We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.
Southeastern run 2016 passenger trains on weekdays, 1755 on Saturdays and 967 on Sundays. We manage 166 stations and we serve 174 stations.
This makes us one of the biggest and busiest National Rail operators in the country.
Punctuality is hugely important to us because we know how frustrating delays and cancellations can be.
We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.
We publish reports on our punctuality online as well as on station posters at the end of each rail period.
We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report.
Together with Network Rail, we set ourselves punctuality targets to help us monitor our performance and identify what improvements we need to make.
Targets are set according to seasons and lines of route. This helps to account for major infrastructure improvement works, such as the Thameslink Programme, and external factors like poor weather.
Our most recent train punctuality performance:
|| 4 Feb - 4 Mar
|5 Mar - 31 Mar
|1 Apr - 29 Apr
| 30 Apr - 27 May
| 28 May - 24 June
| 25 June - 22 July
|Southeastern Overall Period PPM||88.5%||90.0%||figures to come soon*||figures to come soon*||figures to come soon*||figures to come soon*|
|London to Hastings via Tumbridge Wells||87.5%||88.5%|
|London to Ramsgate and Dover via Faversham||87.5%||88.5%|
|London to Ramsgate and Dover via Ashford||87.5%||88.5%|
|London to Ashford via Maidstone East||87.5%||91.0%|
|Sittingbourne to Sheerness||95.5%||96.0%|
|Strood to Tonbridge via Maidstone West||92.0%||93.5%|
|High speed services to St Pancras International||90.5%||90.5%|
|London to Dartford via Bexleyheath||87.0%||89.0%|
|London to Orpington via Bromley South||87.0%||89.0%|
|London to Hayes||87.5%||90.5%|
|London to Orpington and Sevenoaks via Grove Park||91.0%||93.0%|
|London to Dartford via Sidcup||87.0%||88.0%|
|London to Dartford and Gillingham via Charlton & Lewisham||88.0%||90.0%|
|London to Dartford via Woolwich Arsenal||
* Please note that targets for Periods 1, 2 , 3 and 4 have not been finalised yet.
Our train punctuality performance results for the last six months are set out below.
|Period results (this period)||4 Feb - 4 Mar
|5 Mar - 31 Mar
1 Apr - 29 Apr
|30 Apr - 27 May
|28 May - 24 June
| 25 June - 22 July
London to Hastings
via Tunbridge Wells
|London to Ramsgate and Dover via Faversham||90.80%||91.65%||95.26%||93.40%||90.60%||90.60%|
London to Ramsgate
and Dover via Ashford
London to Ashford
via Maidstone East
Tonbridge via Maidstone West
|High speed services to St Pancras International||88.76%||91.93%||91.59%||91.42%||90.60%||90.60%|
Dartford via Bexleyheath
Orpington via Bromley South
London to Orpington
and Sevenoaks via Grove Park
Dartford via Sidcup
|Lobndon to Dartford and Gillingham via Charlton & Lewisham||84.48%||89.42%||93.95%||92.11%||87.50%||86.50%|
London to Dartford
via Woolwich Arsenal
*Network Rail's performance statistics are available at networkrail.co.uk/performance.
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