Southeastern

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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service. See our recent performance results

View our performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering a service that we can be proud of. Every year, we report on our progress to provide you with information on our performance and achievements.

Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


Our services

Southeastern run 2016 passenger trains on weekdays, 1755 on Saturdays and 967 on Sundays. We manage 166 stations and we serve 174 stations. 

This makes us one of the biggest and busiest National Rail operators in the country.


Keeping you moving

Punctuality is hugely important to us because we know how frustrating  delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We publish reports on our punctuality online as well as on station posters at the end of each rail period. 


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Period 13: 5 March - 31 March 2017

Overall performance

  • Performance on average this period: 91.1%
  • Performance on average over the last year: 86.1%

Train punctuality targets 

Together with Network Rail, we set ourselves punctuality targets to help us monitor our performance and identify what improvements we need to make. 

Targets are set according to seasons and lines of route. This helps to account for major infrastructure improvement works, such as the Thameslink Programme, and external factors like poor weather.

Our most recent train punctuality performance:

Period targets 
16 Oct- 12 Nov
P8
  
13 Nov - 10 Dec
P9
   
11 Dec - 7 Jan
P10
   
8 Jan - 4 Feb
P11
    
 4 Feb - 4 Mar
P12
    
5 Mar - 31 Mar
P13
 
Southeastern Overall Period PPM   85.0%  84.0%  85.0%  87.0%  88.5%  90.0%
London to Hastings via Tumbridge Wells  83.5%  82.8%  83.5%  85.5%  87.5%  88.5%
London to Ramsgate and Dover via Faversham       83.2%  82.5%  83.0%  85.5%  87.5%  88.5%
London to Ramsgate and Dover via Ashford  83.2%  82.5%  83.5%  85.5%   87.5%  88.5%
London to Ashford via Maidstone East  83.2%  82.5%  83.0%  85.5%  87.5%  91.0%
Sittingbourne to Sheerness  93.0%  93.5%  95.0%  95.5%  95.5%  96.0%
Strood to Tonbridge via Maidstone West  84.5%  84.8%  89.0%  91.0%  92.0%  93.5%
High speed services to St Pancras International  84.5%  84.5%  88.0%  90.5%  90.5%  90.5%
London to Dartford via Bexleyheath  83.5%  82.3%  83.5%  85.0%  87.0%  89.0%
London to Orpington via Bromley South  83.5%  82.5%  84.0%  85.0%   87.0%  89.0%
London to Hayes  86.0%  84.4%  84.5%  86.0%  87.5%  90.5%
London to Orpington and Sevenoaks via Grove Park  89.5%  96.7%  88.0%  90.0%  91.0%  93.0%
London to Dartford via Sidcup  83.5%  82.5%  82.0%  85.0%  87.0%  88.0%
London to Dartford and Gillingham via Charlton & Lewisham  86.0%  84.8%  86.0%  86.5%  88.0%  90.0%
London to Dartford via Woolwich Arsenal  84.0%  83.2%  82.0%  84.5%

 86.5%

 88.0%


Train punctuality results

Our train punctuality performance results for the last six months are set out below.

Period results (this period) 16 Oct- 12 Nov
P8
 
13 Nov - 10 Dec
P9
  
11 Dec - 7 Jan
P10
    
8 Jan - 4 Feb
P11
   
4 Feb - 4 Mar
P12
     
5 Mar - 31 Mar
P13
 
Southeastern Overall period PPM
 84.3%  73.74%  84.6%  80.1%  87.7%  91.1%
London to Hastings via Tumbridge Wells
 76.1%  62.58%  75.48%  69.22%  82.50%  88.85%
London to Ramsgate and Dover via Faversham  83.3%  64.35%  82.10%  83.00%  90.80%  91.65%
London to Ramsgate and Dover via Ashford
 77.2%  62.86%  77.85%  72.35%  83.98%  88.13%

London to Ashford via Maidstone East

 72.0%  48.79%  66.14%  71.27%  85.52%  90.37%
Sittingbourne to Sheerness
 95.1%  87.97%  95.08%  92.42%  96.60%  97.82%
Strood to Tonbridge via Maidstone West
 85.3%  71.74%  82.97%  83.54%  88.29%  94.00%
High speed services to St Pancras International  82.8%  74.00%  83.33%  85.76%  88.76%  91.93%
London to Dartford via Bexley Heath
 86.3%  78.17%  87.64%  77.55%  86.30%  89.40%
London to Orpington via Bromley South
 82.8%  70.14%  84.65%  84.73%

 88.30%

 88.96%
London to Hayes
 87.3%  81.75%  88.08%  81.75%  88.11%  92.03%
London to Orpington and Sevenoaks via Grove Park
 89.6%  84.08%  90.08%  86.62%  90.51%  93.93%
London to Dartford via Sidcup
 83.6%  72.89%  83.48%  72.95%  84.08%  88.45%
Lobndon to Dartford and Gillingham via Charlton & Lewisham  84.5%  71.62%  84.52%  75.66%  84.48%  89.42%
London to Dartford via Woolwich Arsenal
 89.9%  83.21%  91.75%  82.32%  89.21%  91.79%

*Network Rail's performance statistics are available at networkrail.co.uk/performance.


Delivering excellent customer service

Over the past six months, we’ve worked hard to exceed your expectations when it comes to delivering excellent customer service. Here’s how we’re doing:

Customer expectations image

 
 
 
 
 
 
 
 

Questions or comments about our service? Get in touch

 


Commitment to the environment

We’re committed to reducing our impact on the environment. 

We’re continuing our work to lower energy consumption, reduce waste, and recycle more.

Over the past six months we have:

  • Used 17% less gas on site
  • Used 5% less electricity
  • Increased recycling by 4%
  • Decreased train energy usage by 3%

Learn more about our commitment to green transport.


Questions about our services?

Get in touch

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