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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service.

How are we doing? 

Punctuality is hugely important to us because we know how frustrating delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We measure our punctuality in 4 week long periods with 13 periods being reported each year. The reporting year starts in April with Period 1. 

Current performance

Period 11:  6 Jan to 2 Feb 2019

  • Performance on average this period: 87.6% 
  • Performance on average over the last year: 88.0% 

 


P12   P13   P1    P2   P3   P4  P5   P6   P7   P8   P9   P10 P11     
Target  90.50%
 91.0%
 89.9%  90.9%  91.9%  92.4%   92.4%   92.4%   92.4%   84.0%   84.0%   88.4%  91.7%
Result
 83.5%  89.3%  89.1%  89.2%  87.0%  86.9%   90.8%   92.8%   91.1%   87.6%   82.3%   86.8%  87.6%

 

 year on year


Performance by line of route 

Our train punctuality performance targets and results for the last six months are set out below - 

Hastings Line

  P12   P13   P1    P2   P3  P4  P5  P6  P7  P8  P9  P10   P11  
Target 89.8%
90.3%
87.3%
88.2%
89.2%
89.7%  89.7%  89.7%  89.7%  81.6%  81.6%  85.8%  89.1%
Result 82.8% 88.5% 87.2% 88.2% 81.7% 82.7%  82.7%  88.9%  86.8%  84.4%  76.8%  82.4%  81.9%

 

    Hastings

Chatham Line

  P12   P13   P1    P2   P3  P4  P5  P6  P7  P8  P9  P10 P11    
Target 90.4%
90.7%
88.8%
89.8%
90.8%
91.3%  91.3%  91.3%  91.3%  83%  83%  87.3%  90.6%
Result 88.9% 88.5% 90.9% 89.3% 88.8% 85.1%  89.3%  91.8%  90.8%  83%  77.6%  85.9%  89.7%

 Chatham

Ashford Line

  P12   P13   P1    P2   P3  P4  P5  P6 P7  P8  P9 P10  P11    
Target 89.9%
90.5%
86.9%
87.9%
88.8%
89.3%  89.3%  89.3%  89.3%  81.2%  81.3%  85.5%  88.7%
Result 86.0% 88.5% 88.6% 86.6% 84.8% 85.7%  90%  91.3%  89.2%  85.1%  75.7%  80.2%  84.5%

Ashford

Maidstone East

  P12   P13   P1    P2   P3  P4   P5  P6  P7  P8  P9  P10   P11    
Target 90.5%
91.3%
87.3%
88.3%
89.3%
89.8% 89.8%   89.8%  89.8%  81.6%  81.7%  85.9%  89.1%
Result 83.9% 82.9% 91.9% 89.6% 91.9% 88.2%  92.1%  93.6%  88.9%  85.8%  80.6%  86.2%  90.5%

 Maidstone East

Sheerness Line

  P12   P13   P1    P2   P3  P4  P5  P6 P7 P8  P9  P10  P11    
Target 94.8%
95.3%
94.8%
95.8%
96.9%
97.4%  97.4%  97.4%  97.4%  88.6%  88.6%  93.2%  96.8%
Result 95.5% 97.2% 97.4% 94.0% 92.2% 95.3%  96.7%  92.2%  97.5%  95.5%  89.9%  93.8%  96.5%

 Sheerness

Medway Valley

  P12   P13   P1    P2   P3  P4  P5 P6  P7  P8  P9  P10   P11  
Target 92.2%
93.3%
93.6%
94.7%
95.7%
96.2%  96.2%  96.2%  96.2%  87.5%  87.6%  92.1%  95.6%
Result 86.9% 93.0% 91.1% 91.0% 92.3% 93.4%  94.4%  97.5%  94.6%  89.8%  84.2%  93.0%  94.7%

 

 Medway Valley

High Speed Line

P12   P13   P1    P2   P3  P4   P5  P6  P7  P8  P9  P10 P11    
Target 90.6%
90.8%
88.8%
89.8%
90.8%
91.3%  91.3%  91.3%  91.3%  83.0%  83.0%  87.3%  90.6%
Result 81.8% 88.3% 89.9% 86.9% 88.1%  87.3%  89.5%  91.9%  90.3%  87.0%  81.6%  80.5%  86.9%

 High Speed

 

Bexleyheath Line

  P12   P13   P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11   
Target 89.7%
89.8%
88.3%
89.2%
90.2%
 90.7%  90.7%  90.7%  90.7%  82.5%  82.5%  86.8%  90.1%
Result 81.4% 88.0% 90.5% 89.5% 84.8%  86.7%  90.3%  92.9%  90.8%  86.5%  82.9%  87.5%  85.2%

 BexleyHeath

Bromley South Line

  P12   P13   P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11   
Target 89.9%
90.2%
89.4%
90.4%
91.4%
91.9%  91.9%  91.9%  91.9%  83.6%  83.6% 87.9%   91.3%
Result 84.4% 89.4% 92.6% 87.9% 91.1% 85.2%  91.8%  94.3%  93.0%  88.3%  85.7%  90.5%  92.2%

 

 Bromley South

Hayes Line

  P12   P13   P1    P2   P3  P4   P5  P6  P7 P8  P9 P10  P11   
Target 90.3%
90.5%
90.3%
91.3%
92.3%
92.8%  92.8%  92.8%  92.8%  84.4%  84.4%  88.8%  92.1%
Result 83.0% 88.8% 91.1%  90.5% 86.0% 87.9%  90.7%  93.0%  93.2%  89.8%  81.0%  88.6%  88.4%

 

 

Hayes

Sevenoaks Line

  P12   P13   P1    P2   P3   P4  P5  P6  P7  P8  P9  P10 P11    
Target 91.6%
93.0%
93.5%
94.5%
95.6%
96.1%  96.1%  96.1%  96.1%  87.4%  87.4%  91.9%  95.4%
Result 83.5% 86.1% 85.7% 91.8% 89.1% 88.5%  92.4%  94.3%  91.8%  90.9%  85.9%  88.5%  88.5%

 

 sevenoaks

Sidcup Line

  P12   P13   P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11    
Target 89.7%
90.0%
88.9%
89.9%
90.9%
91.4%  91.4%  91.4%  91.4%  83.1%  83.1%  87.4%  90.8%
Result 81.6% 85.1% 88.6% 85.6% 82.2% 83.8%  89.2%  91.5%  89.3%  85.2%  80.1%  84.9%  83.6%

 

 Sidcup

Charlton Line

  P12   P13   P1    P2   P3  P4  P5  P6 P7  P8  P9  P10  P11   
Target 89.8%
90.2%
88.8%
89.8%
90.8%
91.3%  91.3%  91.3%  91.3%  83%  83.1%  87.4%  90.7%
Result 87.7% 90.1% 89.0% 88.0% 84.3% 87.3%  90.8%  92.9%  92.7%  87.9%  84.7%  86.8%  84.1%

 Charlton

Greenwich Line

  P12   P13   P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11   
Target 89.9% 90.1% 88.9% 89.9% 90.9% 91.4%  91.4%  91.4%  91.4%  83.1%  83.1%  87.4%  90.8%
Result 86.8% 91.5% 92.0% 89.7% 86.3% 88.7%  92.3%  94.7%  91.7%  90.6%  88.3%  91.6%  88.9%

 

 Greenwich


Overall performance

 Southeastern v National PPM

Network Rail's performance statistics are available at networkrail.co.uk/performance.


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Questions about our services?

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