Train Performance results

How are we doing?

We want to be honest and open about how we’re doing, and about the action we’re taking where we need to improve. That’s why we’ve put together a collection of handy train performance results, so you can get the full picture.

Improvements we’re making

We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network. Here are just a few of the things we’re doing this year:

We’re delivering £306m of investment to renew and enhance our shared railway infrastructure to help keep trains on time.
We're investing in more fault-finding equipment so we can fix problems before they happen, to avoid delays.
We’re working with British Transport Police and using drones and AI-powered cameras to quickly detect and prevent people from trespassing on the railway.

Want to know more about what we're doing to help keep your trains on time?

Further information on targets can be found by downloading our Joint Performance Strategy created together with Network Rail. Little by little, we're investing in making your journey with us better.

Current Period: 3

31 May - 27 June 2026

Train performance results by Southeastern station

Find out how many of our trains arrived at your station within 3 minutes of their advertised time, how many arrivals were cancelled per station, and how Southeastern is doing compared with other train operators at the station.

Select a station and view performance results

Cancellations

Cancellations Table
Service Provider	Passenger services	Total scheduled passenger services	P-Coded		All causes		Southeastern only
Service Provider	Passenger services	Total scheduled passenger services	Period	MAA	Period	MAA	Period	MAA
Targets			0	0	1.9%	2.1%	0.7%	0.8%
All Providers	All passenger services	45,385	0	0	3.5%	2.3%	1.2%	0.9%
Service Group	Metro services	25,611	0	0	3.4%	2.1%	1.4%	0.9%
	Mainline services	15,757	0	0	3.7%	2.5%	1.0%	0.8%
	Highspeed services	4,017	0	0	3.1%	2.2%	1.1%	0.7%
Metro	Dartford via Bexleyheath	4,595	0	0	3.9%	3.2%	1.5%	1.4%
	Victoria to Orpington	3,885	0	0	3.7%	2.6%	1.1%	1.2%
	Hayes Line	3,727	0	0	2.9%	1.6%	0.9%	0.7%
	Orpington via Grove Park	5,908	0	0	2.7%	1.4%	1.3%	0.7%
	Dartford via Sidcup	4,511	0	0	3.3%	2.0%	1.4%	0.8%
	Dartford via Charlton and Lewisham	1,580	0	0	4.2%	2.0%	1.6%	0.9%
	Dartford via Greenwich	1,405	0	0	5.1%	2.6%	3.2%	1.2%
Mainline	Hastings Line	3,256	0	0	4.4%	3.6%	1.6%	1.0%
	Chatham Line	3,967	0	0	3.7%	2.9%	0.9%	0.8%
	Ramsgate Line	2,714	0	0	2.9%	2.1%	0.8%	0.7%
	Maidstone East Line	2,597	0	0	4.9%	1.9%	0.8%	0.6%
	Sheerness Branch	1,415	0	0	3.8%	1.9%	1.0%	0.5%
	Medway Valley Line	1,808	0	0	1.9%	1.8%	1.0%	0.8%
Highspeed	Highspeed (via Ashford)	2,172	0	0	1.9%	1.5%	0.9%	0.6%
Highspeed	Highspeed (via Gravesend)	1,845	0	0	4.5%	3.0%	1.4%	0.9%

Punctuality

Service Provider	Passenger services	On Time		Time to 3		Time to 15
Service Provider	Passenger services	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)
Targets		71.0%	67.5%	88.7%	86.0%	99.1%	98.8%
All Providers	All passenger services	65.5%	66.9%	82.4%	85.1%	96.8%	98.6%
Service Group	Metro services	68.4%	69.5%	85.7%	88.0%	97.8%	99.1%
	Mainline services	63.5%	63.7%	78.9%	88.1%	95.7%	97.7%
	Highspeed services	52.2%	60.8%	72.4%	80.8%	94.5%	97.7%
Metro	Dartford via Bexleyheath	63.8%	64.8%	83.5%	85.9%	97.5%	98.9%
	Victoria to Orpington	61.8%	58.6%	82.1%	84.4%	98.7%	99.1%
	Hayes Line	80.5%	80.9%	91.2%	92.9%	97.9%	99.3%
	Orpington via Grove Park	73.7%	72.7%	88.2%	89.2%	98.2%	99.4%
	Dartford via Sidcup	65.5%	68.7%	83.3%	86.2%	97.2%	99.0%
	Dartford via Charlton and Lewisham	70.1%	72.3%	88.1%	90.7%	97.7%	99.3%
	Dartford via Greenwich	68.3%	72.0%	87.4%	89.9%	97.5%	99.2%
Mainline	Hastings Line	61.0%	57.0%	77.8%	77.2%	95.8%	97.1%
	Chatham Line	54.8%	57.7%	72.0%	77.0%	93.3%	96.9%
	Ramsgate Line	63.2%	62.4%	78.3%	80.2%	95.6%	97.8%
	Maidstone East Line	69.2%	67.1%	83.1%	83.2%	96.7%	98.3%
	Sheerness Branch	65.6%	72.9%	84.6%	90.0%	98.9%	99.5%
	Medway Valley Line	83.4%	85.2%	92.7%	94.3%	99.3%	99.5%
Highspeed	Highspeed (via Ashford)	55.1%	61.2%	76.0%	81.5%	95.7%	98.0%
Highspeed	Highspeed (via Gravesend)	49.8%	60.4%	69.5%	80.1%	93.5%	97.4%

Late Arrivals

Service Provider	Passenger services	30-59 minutes		60-119 minutes		> 119 minutes
Service Provider	Passenger services	Total	%	Total	%	Total	%
All Providers	All passenger services	389	0.86%	50	0.11%	0	0.00%
Service Group	Metro services	169	0.66%	22	0.09%	0	0.00%
	Mainline services	169	1.07%	26	0.17%	0	0.00%
	Highspeed services	51	1.27%	2	0.05%	0	0.00%
Metro	Dartford via Bexleyheath	42	0.91%	5	0.11%	0	0.00%
	Victoria to Orpington	3	0.08%	0	0.00%	0	0.00%
	Hayes Line	24	0.64%	3	0.08%	0	0.00%
	Orpington via Grove Park	30	0.51%	3	0.05%	0	0.00%
	Dartford via Sidcup	48	1.06%	5	0.11%	0	0.00%
	Dartford via Charlton and Lewisham	7	0.44%	4	0.25%	0	0.00%
	Dartford via Greenwich	15	1.07%	2	0.14%	0	0.00%
Mainline	Hastings Line	27	0.83%	9	0.28%	0	0.00%
	Chatham Line	89	2.24%	7	0.18%	0	0.00%
	Ramsgate Line	26	0.96%	5	0.18%	0	0.00%
	Maidstone East Line	21	0.81%	4	0.15%	0	0.00%
	Sheerness Branch	0	0.00%	1	0.07%	0	0.00%
	Medway Valley Line	6	0.33%	0	0.00%	0	0.00%
Highspeed	Highspeed (via Ashford)	25	1.15%	1	0.05%	0	0.00%
Highspeed	Highspeed (via Gravesend)	26	1.41%	1	0.05%	0	0.00%

Capacity

Passenger services	Short formations
Passenger services	Period	MAA (Moving annual average)
All passenger services	0.31	0.25

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each period).

You can find out more about the industry's current official measure of punctuality on the Network Rail website.

Department for Transport Operational Targets and KPIs

As part of our Service Agreement with the Department for Transport, we have a number of Targets and KPIs to help focus minds and efforts in priority areas.

Please see the below Performance-related Targets and KPIs and how we're doing:

Rail Period	P2701	P2702	P2703
DfT Target	88.2%	87.80%	87.9%
T-3	89.13%	87.57%	82.36%
T-3 MAA	85.76%	85.66%	85.22%
DfT Target	1.7%	1.7%	1.7%
All Stations Cancellations	1.20%	2.40%	2.80%
All Stations Cancellations MAA	1.62%	1.66%	1.77%

We also have the below KPIs which we use to monitor performance, which do not have a defined DfT target:

Rail Period	P2701	P2702	P2703
TOC-On-Self Delay Minutes	22,590	26,283	34,878
TOC-On Self Delay Minutes MAA	24,969	24,827	26.055
TOC-On-Self Cancellations	340	403	566
TOC-On-Self Cancellations MAA	373	368	387
Short Formations	93	71	118
Short Formations MAA	86.77	87.23	90

Key:

MAA = Moving Annual Average
T-3 = The percentage of recorded station stops arrived at early or less than three minutes after the scheduled time
All Stations Cancellations = Percentage of recorded planned station stops cancelled, for all of the Passenger Services
TOC-On-Self = Caused directly by the operator rather than external factors

Operational Performance

Unfortunately, our Time-to-3 and All Stations Cancellations targets were missed for Period 3.

Period 3 was a particularly challenging operating period, with performance significantly impacted by extreme weather, infrastructure failures and several high-impact incidents. Southeastern Period 3 T-3 performance was 82.36% against a target of 88.7%, with the MAA reducing to 85.2%, whilst periodic cancellations were 2.8% against a target of 1.9%, with an MAA of 2.3% (against a target of 2.1%). Despite this difficult start to the Rail year, SER continues to compare favourably against much of the industry, with SER remaining the third best-performing route nationally for T-3 performance (MAA of 85.9%).

There were 14 incidents causing over 1k minutes of delay, with the most significant being the recycling centre fire near New Cross, which generated almost 10,000 delay minutes, 178 cancellations and substantial disruption across the network. Another defining feature of the period was the June heatwave. More broadly, operational performance has been impacted by a significant increase in major incidents, with 59 incidents exceeding 1,000 delay minutes recorded a cross SER/Kent during the first quarter of FY 27 compared with 27 during the same period last year.

Despite operating within a red weather warning area, SER was the only operator in the South to maintain a full timetable throughout the hottest days. This decision was taken through an integrated assessment of operational, customer and safety impacts, recognising both the welfare implications for customers and the exceptionally strong demand for travel to coastal destinations. A subsequent review concluded that maintaining the full service was the right decision and demonstrated the growing maturity of the integrated railway in prioritising whole-system customer outcomes.

What we're doing about it?

Together with Network Rail, we have a number of initiatives aimed at improving the punctuality and reliability of our railway, and we have our Joint Performance Strategy. Here’s some of the key activities we have in place:

Track/Asset

Much of the national network suffers from ageing assets (infrastructure such as track/points/signalling equipment) which can cause major disruption when failures occur. To tackle this, we have installed Thermal Imaging AI Cameras to some of our train fleet, which helps detect issues such as track defects and cable failures before they cause disruption.
Network Rail have also replaced signalling modules this year to improve reliability, focusing on the highest risk and highest impact sites.

Weather Related

Kent Route also faces challenges with Soil Moisture Deficit (SMD) due to our clay-rich soil. This can cause issues with both localised flooding and landslips, which all require either line closures or speed restrictions. We closely monitor sites with medium-high risk profiles to ensure any movement in the ground is captured and secured before it can cause disruption, and we are also jointly exploring the installation of flood-monitoring cameras.
Network Rail have recently upgraded track circuit receivers to enhance reliability in higher and lower temperatures.

Trespass

Continuing our engagement with the British Transport Police, the Samaritans, local authorities and other organisations to mitigate trespass and fatalities. Building on this collaboration, the award-winning Pass It On campaign also encourages professionals in mental health, social services, probation, policing, and community safety to share information about individuals at risk.
We continue to explore and trial the use of Drones with Network Rail and BTP to detect trespassers and open the railway more quickly after an incident. Trials are ongoing to ensure the most effective sites are chosen.
We are also continuously monitoring high-risk areas for trespass and suicides to see what more can be done to secure sites/platforms and have a well-established suite of Suicide Prevention training in place to ensure our colleagues remain vigilant.

Train Performance

We're making improvements across the network to help keep your trains on time