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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service.

How are we doing? 

Punctuality is hugely important to us because we know how frustrating delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We measure our punctuality in 4 week long periods with 13 periods being reported each year. The reporting year starts in April with Period 1. 

Current performance

Period 13:  3 March to 31 March 2019

  • Performance on average this period: 90.8% 
  • Performance on average over the last year: 88.3% 

 


P1    P2   P3   P4  P5   P6   P7   P8   P9   P10 P11       P12      P13  
Target  89.9%  90.9%  91.9%  92.4%   92.4%   92.4%   92.4%   84.0%   84.0%   88.4%  91.7%  92.7%  93.1%
Result
 89.1%  89.2%  87.0%  86.9%   90.8%   92.8%   91.1%   87.6%   82.3%   86.8%  87.6%  86.4%  90.8%

Year on Year Results

 


Performance by line of route 

Our train punctuality performance targets and results for the last six months are set out below - 

Hastings Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10   P11    P12   P13
Target 87.3%
88.2%
89.2%
89.7%  89.7%  89.7%  89.7%  81.6%  81.6%  85.8%  89.1%  90.0%  90.4%
Result 87.2% 88.2% 81.7% 82.7%  82.7%  88.9%  86.8%  84.4%  76.8%  82.4%  81.9%  81.2%  84.8%
            Hastings

    


Chatham Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10 P11      P12     P13
Target 88.8%
89.8%
90.8%
91.3%  91.3%  91.3%  91.3%  83%  83%  87.3%  90.6%  91.6%  92.0%
Result 90.9% 89.3% 88.8% 85.1%  89.3%  91.8%  90.8%  83%  77.6%  85.9%  89.7%  87.6%  86.%

 

        Chatham


 

Ashford Line

  P1    P2   P3  P4  P5  P6 P7  P8  P9 P10  P11     P12   P13 
Target 86.9%
87.9%
88.8%
89.3%  89.3%  89.3%  89.3%  81.2%  81.3%  85.5%  88.7%  89.6%  90.0%
Result 88.6% 86.6% 84.8% 85.7%  90%  91.3%  89.2%  85.1%  75.7%  80.2%  84.5%  85.3%  85.1%

         Ashford

Maidstone East

  P1    P2   P3  P4   P5  P6  P7  P8  P9  P10   P11      P12  P13
Target 87.3%
88.3%
89.3%
89.8% 89.8%   89.8%  89.8%  81.6%  81.7%  85.9%  89.1%  90.1%  90.4%
Result 91.9% 89.6% 91.9% 88.2%  92.1%  93.6%  88.9%  85.8%  80.6%  86.2%  90.5%  90.7%  90.0%

 

        Maidstone

Sheerness Line

  P1    P2   P3  P4  P5  P6 P7 P8  P9  P10  P11      P12     P13
Target 94.8%
95.8%
96.9%
97.4%  97.4%  97.4%  97.4%  88.6%  88.6%  93.2%  96.8%  97.7%  98.2%
Result 97.4% 94.0% 92.2% 95.3%  96.7%  92.2%  97.5%  95.5%  89.9%  93.8%  96.5%  96.3%  95.5%

        Sheerness

 

Medway Valley

  P1    P2   P3  P4  P5 P6  P7  P8  P9  P10   P11   P12     P13
Target 93.6%
94.7%
95.7%
96.2%  96.2%  96.2%  96.2%  87.5%  87.6%  92.1%  95.6%  96.5%  97.0%
Result 91.1% 91.0% 92.3% 93.4%  94.4%  97.5%  94.6%  89.8%  84.2%  93.0%  94.7%  91.5%   94.2%

        Medway Valley

 

High Speed Line

P1    P2   P3  P4   P5  P6  P7  P8  P9  P10 P11     P12      P13 
Target 88.8%
89.8%
90.8%
91.3%  91.3%  91.3%  91.3%  83.0%  83.0%  87.3%  90.6%  91.6%  92.0%
Result 89.9% 86.9% 88.1%  87.3%  89.5%  91.9%  90.3%  87.0%  81.6%  80.5%  86.9%  87.9%  83.0%

        High Speed

 

Bexleyheath Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11     P12   P13
Target 88.3%
89.2%
90.2%
 90.7%  90.7%  90.7%  90.7%  82.5%  82.5%  86.8%  90.1%  91.0%  91.4%
Result 90.5% 89.5% 84.8%  86.7%  90.3%  92.9%  90.8%  86.5%  82.9%  87.5%  85.2%  84.3%  93.2%

        Bexleyheath

Bromley South Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11   
 P12      P13  
Target 89.4%
90.4%
91.4%
91.9%  91.9%  91.9%  91.9%  83.6%  83.6% 87.9%   91.3%  92.2%  92.6%
Result 92.6% 87.9% 91.1% 85.2%  91.8%  94.3%  93.0%  88.3%  85.7%  90.5%  92.2%  91.0%  94.1%

        Bromley South

 

Hayes Line

  P1    P2   P3  P4   P5  P6  P7 P8  P9 P10  P11     P12   P13
Target 90.3%
91.3%
92.3%
92.8%  92.8%  92.8%  92.8%  84.4%  84.4%  88.8%  92.1%  93.1%  93.5%
Result 91.1%  90.5% 86.0% 87.9%  90.7%  93.0%  93.2%  89.8%  81.0%  88.6%  88.4%  85.1%  93.2%

        Hayes Line

 

Sevenoaks Line

  P1    P2   P3   P4  P5  P6  P7  P8  P9  P10 P11      P12    P13 
Target 93.5%
94.5%
95.6%
96.1%  96.1%  96.1%  96.1%  87.4%  87.4%  91.9%  95.4%  96.4%  96.8%
Result 85.7% 91.8% 89.1% 88.5%  92.4%  94.3%  91.8%  90.9%  85.9%  88.5%  88.5%  89.1%  93.8%

        Sevenoaks

 

Sidcup Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11      P12     P13 
Target 88.9%
89.9%
90.9%
91.4%  91.4%  91.4%  91.4%  83.1%  83.1%  87.4%  90.8%  91.7%  92.1%
Result 88.6% 85.6% 82.2% 83.8%  89.2%  91.5%  89.3%  85.2%  80.1%  84.9%  83.6%  79.2%  90.9%

        Sidcup

 

Charlton Line

  P1    P2   P3  P4  P5  P6 P7  P8  P9  P10  P11     P12  P13 
Target 88.8%
89.8%
90.8%
91.3%  91.3%  91.3%  91.3%  83%  83.1%  87.4%  90.7%  91.6% 92.0% 
Result 89.0% 88.0% 84.3% 87.3%  90.8%  92.9%  92.7%  87.9%  84.7%  86.8%  84.1%  80.8% 94.4% 

        Charlton

Greenwich Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11      P12   P13
Target 88.9% 89.9% 90.9% 91.4%  91.4%  91.4%  91.4%  83.1%  83.1%  87.4%  90.8%  91.7%  92.1%
Result 92.0% 89.7% 86.3% 88.7%  92.3%  94.7%  91.7%  90.6%  88.3%  91.6%  88.9%  84.4%

 94.1%

        Greenwich

 


Overall performance

Southeastern vs national PPM

 

Network Rail's performance statistics are available at networkrail.co.uk/performance.


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Questions about our services?

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