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How are we doing? 

Punctuality is hugely important to us because we know how frustrating delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We measure our punctuality in 4 week long periods with 13 periods being reported each year. The reporting year starts in April with Period 1. 

Current performance

Period 6:  18 August to 14 September 2019

  • Performance on average this period: 93.2
  • Performance on average over the last year: 89.7% 

 


P1    P2   P3   P4  P5   P6   P7   P8   P9   P10 P11       P12      P13
Target  91.5%  91.5%  91.5%  91.1%   91.1%   91.1%   91.1%   85.1%   81.4%   85.1%  88.8%  88.8%  88.8%
Results  93.3%  92.5%  92.5%  92.2%   89.6%   93.2%






Year on Year

 
 
 
 
 
 
 


Performance by line of route 

Period 6:  18 August to 14 September 2019

Our train punctuality performance targets and results for this year's periods are set out below - 

PERIOD 5 PPM
 TBA
 TBA
 TBC
 TBC
 TBC
 TBC
 TBC
 TBC
 TBC
 TBC


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Questions about our services?

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