Southeastern app | Southeastern

Man using his mobile phone on his way to the office

Download the Southeastern app

Download the Southeastern app and get updates you can trust, straight to your phone. It’s the best way to manage your commute or your day out because no one understands your train journey like us.

If you’re on the go, at home, or in the office, you can buy your train tickets and pay no booking fees, get personalised disruption alerts, track and share your journey in real time, store your tickets and Railcard all in one place... plus a whole lot more.

Download the Southeastern app from the App Store or Google Play to plan your journey and buy your tickets today.

Reasons to download the Southeastern app

Travel anywhere: buy train tickets to and from any railway station in Britain, getting you where you need to go.
eTickets and Key Smartcard tickets: offer more sustainable alternatives to paper tickets.
sTickets: digital Season tickets, giving you access to your Season ticket instantly, without the fuss of a paper ticket and photocard, or the need to queue at a station.
Ticket Wallet: all ticket types are now stored and accessed in the same place, making travelling with us more convenient than ever. This means active tickets can be accessed quickly, and all expired tickets can quickly be repurchased.
New Track My Journey feature helps you track your journey in real time and share with family and friends.
Easier ways to pay: buy your train tickets with Apple Pay or Google Pay.
Common Journeys: personalise your home screen and receive real-time updates on journeys you regularly make.
One Click Delay Repay: making delays easier! We’ll automatically generate a delay replay claim and tell you about the compensation you're entitled to if your train is delayed by 15 minutes or more.
Journey alerts: get real-time notifications for journeys you are about to make straight to your phone.
Digital Railcards: save money with the convenience of a Digital Railcard on your phone.
Check how busy your train will be with SeatFinder information.
Powered by data from Southeastern, National Rail Enquiries and Transport for London.
Built with accessibility in mind: the user-friendly interface helps those with accessibility needs, and makes booking travel assistance easy.

Got questions about the app? We can help...

How can I get the app?

How do I personalise my dashboard?

The Common Journeys feature lets you personalise your home screen with live travel information about the journeys you regularly make.

You can pin the stations you use the most, so we can tell you about any changes that might impact your journey.

You can pin the Southeastern and TfL lines that you use the most.

You can also use the cog item at the top of the home screen to hide any widgets you don't need.

Can I plan journeys and buy tickets for stations and journeys outside of Southeastern?

I can't view or load my Key smartcard tickets

If you're having trouble loading viewing or activating your Key smartcard ticket, please check the following:

It can take up to 5 minutes for a recently purchased ticket to become available to load. In some cases it can take up to 15 minutes
Make sure your device supports NFC – we use NFC to load and view your Key smartcard
If you're using an Android device check NFC is switched on. If you're using an iOS device, check if Apple Pay is working and that your device is running iOS 13 or later
Hold your Key card against the upper back of your phone for 20 seconds – you may need to slowly move the card to find the NFC reader
Try closing the app and opening it again

Mobile or tablet requirements to run the app

Make sure your phone supports NFC – we use NFC to load and view your Key Smartcard
If you're using an Android phone you will need to be running one of the last four OS (operating systems) – 11, 10, 9 (known and Pie) and 8.0-8.1 (known as Oreo)
for Apple devices you will need to be running either iOS 12, 13, 14 or 15

What if I have some comments or feedback on the app?

Download the app

No one understands your train journey like us

Download the Southeastern app

Reasons to download the Southeastern app

Got questions about the app? We can help...

Mobile or tablet requirements to run the app

Explore Plan Your Journey