How are we doing?

We want to be honest and open about how we’re doing, and about the action we’re taking where we need to improve. That’s why we’ve put together a collection of handy train performance results, so you can get the full picture.

Improvements we’re making

We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network. Here are just a few of the things we’re doing this year:

  • We’re delivering £306m of investment to renew and enhance our shared railway infrastructure to help keep trains on time.
  • We're investing in more fault-finding equipment so we can fix problems before they happen, to avoid delays.
  • We’re working with British Transport Police and using drones and AI-powered cameras to quickly detect and prevent people from trespassing on the railway.

Want to know more about what we're doing to help keep your trains on time?

Download our Joint Performance Strategy created together with Network Rail. Little by little, we're investing in making your journey with us better.


Current Period: 3

25 May - 21 June 2025

Train performance results by Southeastern station

Find out how many of our trains arrived at your station within 3 minutes of their advertised time, how many arrivals were cancelled per station, and how Southeastern is doing compared with other train operators at the station.

Select a station and view performance results


Cancellations

Cancellations Table
Service Provider Passenger services Total scheduled passenger services P-Coded All causes Southeastern only
Period (Moving annual average) Period (Moving annual average) Period (Moving annual average)
All Providers All passenger services 44,357 0 0 2.7% 2.5% 1.2% 1.1%
Service Group Metro services 25,412 0 0 2.6% 2.6% 1.1% 1.2%
Mainline services 15,162 0 0 2.9% 2.6% 1.2% 1.1%
Highspeed services 3,783 0 0 2.8% 2.0% 1.9% 0.8%
Metro Dartford via Bexleyheath 4,283 0 0 3.6% 3.7% 1.6% 1.7%
Victoria to Orpington 3,801 0 0 2.3% 2.9% 1.0% 1.3%
Hayes Line 3,761 0 0 2.7% 2.7% 1.1% 1.2%
Orpington via Grove Park 5,908 0 0 1.9% 1.5% 0.7% 0.7%
Dartford via Sidcup 4,379 0 0 2.8% 2.8% 1.5% 1.2%
Dartford via Charlton and Lewisham 1,787 0 0 2.2% 2.2% 1.1% 1.1%
Dartford via Greenwich 1,493 0 0 2.5% 2.3% 1.2% 1.3%
Mainline Hastings Line 3,217 0 0 5.5% 3.7% 1.0% 1.3%
Chatham Line 3,742 0 0 2.2% 2.4% 1.4% 1.1%
Ramsgate Line 2,685 0 0 2.6% 2.4% 0.8% 0.9%
Maidstone East Line 2,293 0 0 1.8% 1.9% 1.1% 0.9%
Sheerness Branch 1,396 0 0 2.2% 2.4% 2.0% 1.4%
Medway Valley Line 1,829 0 0 2.1% 2.3% 0.8% 1.3%
Highspeed Highspeed (via Ashford) 2,160 0 0 2.2% 1.9% 1.6% 0.8%
Highspeed (via Gravesend) 1,623 0 0 3.7% 2.2% 2.3% 0.8%

Punctuality

Service Provider Passenger services On Time Time to 3 Time to 15
Period MAA (Moving annual average) Period MAA (Moving annual average) Period MAA (Moving annual average)
All Providers All passenger services 76.1% 65.6% 88.5% 84.2% 99.2% 98.6%
Service Group Metro services 74.6% 67.9% 91.2% 86.7% 99.6% 99.1%
Mainline services 68.1% 62.1% 85.1% 80.2% 98.7% 97.9%
Highspeed services 63.4% 63.0% 83.2% 82.4% 98.2% 98.1%
Metro Dartford via Bexleyheath 71.0% 63.8% 88.9% 83.7% 99.3% 98.7%
Victoria to Orpington 61.4% 59.5% 87.5% 85.2% 99.5% 99.1%
Hayes Line 85.3% 71.6% 95.7% 88.7% 99.7% 99.1%
Orpington via Grove Park 77.0% 70.0% 92.6% 87.9% 99.8% 99.4%
Dartford via Sidcup 75.1% 66.2% 90.9% 84.7% 99.6% 99.0%
Dartford via Charlton and Lewisham 77.8% 75.9% 92.9% 91.2% 99.6% 99.5%
Dartford via Greenwich 78.3% 76.7% 92.3% 91.1% 99.5% 99.4%
Mainline Hastings Line 63.8% 56.0% 84.6% 76.0% 99.3% 97.0%
Chatham Line 60.3% 56.7% 79.3% 76.1% 97.3% 97.3%
Ramsgate Line 68.5% 60.1% 85.7% 79.0% 99.1% 98.0%
Maidstone East Line 71.6% 66.5% 86.2% 83.0% 98.7% 98.6%
Sheerness Branch 75.1% 73.5% 90.8% 89.6% 99.5% 99.5%
Medway Valley Line 88.2% 80.7% 96.3% 93.3% 99.8% 99.3%
Highspeed Highspeed (via Ashford) 62.4% 62.3% 83.1% 82.7% 98.2% 98.1%
Highspeed (via Gravesend) 64.3% 63.8% 83.2% 82.2% 98.2% 98.1%

Late Arrivals

Service Provider Passenger services 30-59 minutes 60-119 minutes > 119 minutes
Total % Total % Total %
All Providers All passenger services 81 0.18% 8 0.02% 0 0.00%
Service Group Metro services 15 0.06% 3 0.01% 0 0.00%
Mainline services 51 0.33% 4 0.03% 0 0.00%
Highspeed services 15 0.40% 1 0.03% 0 0.00%
Metro Dartford via Bexleyheath 4 0.09% 1 0.02% 0 0.00%
Victoria to Orpington 4 0.11% 1 0.03% 0 0.00%
Hayes Line 1 0.03% 1 0.03% 0 0.00%
Orpington via Grove Park 2 0.03% 0 0.00% 0 0.00%
Dartford via Sidcup 0 0.00% 0 0.00% 0 0.00%
Dartford via Charlton and Lewisham 3 0.18% 0 0.00% 0 0.00%
Dartford via Greenwich 1 0.07% 0 0.00% 0 0.00%
Mainline Hastings Line 2 0.06% 0 0.00% 0 0.00%
Chatham Line 36 0.91% 2 0.05% 0 0.00%
Ramsgate Line 4 0.15% 1 0.04% 0 0.00%
Maidstone East Line 8 0.35% 1 0.04% 0 0.00%
Sheerness Branch 0 0.00% 0 0.00% 0 0.00%
Medway Valley Line 1 0.05% 0 0.00% 0 0.00%
Highspeed Highspeed (via Ashford) 7 0.33% 0 0.00% 0 0.00%
Highspeed (via Gravesend) 8 0.48% 1 0.06% 0 0.00%

Capacity

Passenger services Short formations
Period MAA (Moving annual average)
All passenger services 0.20 0.21

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each period).

You can find out more about the industry's current official measure of punctuality on the Network Rail website.


National Rail Passenger Survey

We always take customer feedback into account and use it to continuously improve our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report.


Questions about our services?

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