The following season tickets can be used on The Key –

• Weekly season tickets
• Monthly season tickets
• Annual season tickets
• Custom season tickets
• Out-boundary travelcard season tickets (starting from outside London zones)

In-boundary travelcard season tickets – i.e. travelcard season tickets starting inside London zones, and standard tickets like advance / off-peak / anytime, aren’t available on the Key yet.

If you buy tickets using a company cheque or warrant, season ticket purchases have to be made at a ticket office. Unfortunately, the Key is not currently available at ticket offices, and only paper season tickets can be issued. 

Your Key season ticket will work anywhere on our network, including high speed services if that’s how you normally travel. Check our Key network map if you’re not sure. 

Out-boundary travelcard season tickets will also work on the following gates –

• London Underground 
• London Buses*
• DLR 
• London Trams

*Some London buses are having problems with their card readers, if this happens just tell the driver when you get on. 

You can buy up to 5 different season tickets on The Key (each Season ticket has to be bought and loaded separately). 

• It’s faster to buy Season tickets online
• If you buy your Season ticket online, you can load it on to your Key card when you next tap in at the ticket gate
• You can also buy and load Season tickets from our ticket vending machines 
• Smartcards are more durable than paper tickets 
• They’re also safer – if you lose your Smartcard we’ll send you a replacement free of charge, and block the old one to stop anyone else using it. 

When registering online, tick the box requesting a Key Smartcard. It will arrive in the post in 3-5 days.

If you’re already registered with us, just log in here, select “Apply for The Key smart card” from the drop-down menu, and follow the instructions. 

If you have any problems contact our Customer Services team on 0345 322 7021.  

Buy your season ticket online, and your new ticket will be added to your key card the next time you tap in at the station.

You can also buy your season ticket at a ticket vending machine, and load it there.

If you’ve already bought a paper season ticket but want to transfer it to your Key card, you can request a paper ticket transfer online, as long as –

• You register for a Key card within 2 hours of buying the ticket
• You have at least one month’s validity remaining on the ticket
• The ticket was purchased at a Southeastern station, Southeastern website or Ticket Vending Machine
• The ticket is for a Key enabled route (wholly on the Southeastern network)

When you’re transferring your paper season ticket to the Key online, you’ll need to enter your Photocard number. This is just to make sure your paper ticket is still valid.

If your Photocard number doesn’t start with ‘01’ and you’re having problems processing the paper transfer, try adding a ‘01’ to the start of your Photocard number and submit again.

If you have any problems contact our Customer Services team on 0345 322 7021 who will be happy to help.

Unfortunately, we’re currently not able to change the route of a ticket on the Key.

If you need to change your ticket’s route, please contact Customer Services for further information on 0345 322 7021. 

Yes, if your journey has been delayed by at least 30 minutes you can claim Delay Repay compensation just the same as you would with a paper season ticket.

You can claim for Delay Repay online here. 

Our employees on board trains, and at stations, can read what’s on your Key card using hand-held readers.

You can log in to your account or check your Key card at a Ticket Vending Machine to see what’s on it.

If you have any problems at the ticket barriers when using your Key card, just ask one of our employees who can check your card.

If a problem is found, please contact our Customer Services team on 0345 322 7021. 

Contact us