St Austell Train Station

Address

St Austell station
High Cross Street
St Austell
PL25 4LA

Station staff availability

Station staff availability
Mon - Fri	05:30-20:15
Sat	06:00-20:15
Sun	08:45-16:45

For full accessibility information at St Austell, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	07:30-19:00
Sat:	07:30-19:00
Sun:	09:45-16:45

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	Self service Ticket Machine is located at the entrance to platform 2.
Step Free Access	Yes	Step Free Category A Station - This station has step free access to both platforms via a liftbridge.
Impaired Mobility Set Down	Yes
Accessible Toilets	No

Getting to and from the station
Accessible Taxis	Yes	Yes

Staff help
Staff Help Available	Yes	Mon - Fri: 5:30 AM to 8:15 PM Sat: 6:00 AM to 8:15 PM Sun: 8:45 AM to 4:45 PM Staff Help Available Note: Meeting point: Ticket office.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	08001 971 329 or 18001 0800 197 1329 (Textphone)
Accessible Public Telephones	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes
Station Buffet	Yes
Toilets	Yes	The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
CCTV	Yes
Atm Machine	No
Atm Machine Note: Located outside the station
Telephones	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Self service ticket machine located at the entrance to platform 2.

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.nationalrail.co.uk/
Customer Services		Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points	Yes
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Car parking

Car parking	Yes
Name: Station Car Park Operator: Spaces: 79 Notes: Find out more about car parking at this station. Car Parking Contact Available: No Phone number: Note: Find out more about car parking at this station. Accessible Car Park Equipment: Yes Accessible Spaces: 7

Yes

Name: Station Car Park
Operator:
Spaces: 79
Notes:

Find out more about car parking at this station.

Car Parking Contact Available: No
Phone number:
Note:

Find out more about car parking at this station.

Accessible Car Park Equipment: Yes
Accessible Spaces: 7

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 25 Type: Stands Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	Towards Newquay, Truro and Penzance - Bus station. Towards Plymouth - Station car park.
Taxi Rank	Yes	Yes
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	GW
Station Code	SAU
Staffing Level	partTime

Live departures & arrivals for St Austell

Departures

Arrivals

Live departures for St Austell
Due	Destination	Expected	Usual Seat AvailabilitySeat availability	Train LengthCoaches
09:11	London Paddington	On time	n/a
09:17	Penzance	On time	n/a
09:42	Penzance	Cancelled	n/a	5
This service has been cancelled because of the train making extra stops because a train was cancelled
09:46	Exeter St Davids	On time	n/a
10:10	London Paddington	On time	n/a
10:17	Penzance	On time	n/a
10:44	Penzance	On time	n/a
10:46	Plymouth	On time	n/a

London Paddington

09:11

Platform

On time

Seats

n/a

Penzance

09:17

Platform

On time

Seats

n/a

Penzance

09:42

Platform

Cancelled

Coaches

Seats

n/a

This service has been cancelled because of the train making extra stops because a train was cancelled

Exeter St Davids