Cheltenham Spa Train Station

Address

Cheltenham Spa station
Queens Road
Cheltenham
GL51 8NP

Station staff availability

Station staff availability
Mon - Sun	05:00-01:00

For full accessibility information at Cheltenham Spa, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-20:15
Sat:	06:15-19:15
Sun:	09:00-16:30

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	No	Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Impaired Mobility Set Down	Yes	Set- Down / Pick up Points are available at the station entrance. Passenger Assistance Meeting Point: The Passenger assistance office. The passenger assistance office is located past the main entrance gateline, next to the station bridge.
Accessible Booking Office Counter	No
Accessible Toilets	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available

Staff help
Staff Help Available	Yes	Mon - Sun: 5:00 AM to 1:00 AM Staff Help Available Note: Meeting point: Customer assist office.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	08001 971 329 or 18001 0800 197 1329 (Textphone)
Accessible Public Telephones	Yes	Public telephones are not accessible

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes
Telephones	Yes
Toilets	Yes	The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
CCTV	Yes
Atm Machine	No
Shops	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		In ticket hall and on Bristol bound platform

Smartcards
Smartcard Issued	Yes
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points	Yes
Lost Property Contact Available	No
Customer Services: Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Car parking

Car parking	Yes
Name: Station Car Park Operator: Spaces: 286 Notes: Find out more about car parking at this station. Car Parking Contact Available: No Phone number: Note: Find out more about car parking at this station. Accessible Car Park Equipment: Yes Accessible Spaces: 17 Accessible Spaces Note: Parking is free for valid blue badge holders.

Yes

Name: Station Car Park
Operator:
Spaces: 286
Notes:

Find out more about car parking at this station.

Car Parking Contact Available: No
Phone number:
Note:

Find out more about car parking at this station.

Accessible Car Park Equipment: Yes
Accessible Spaces: 17
Accessible Spaces Note:

Parking is free for valid blue badge holders.

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 134 Type: Stands Location: Platform 1 and car park Note: Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 134
Type: Stands
Location:

Platform 1 and car park

Note:

Please note: cycles can be carried on our trains free of charge restrictions apply find out more here

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Front of the station, or as directed by signs.
Taxi Rank	Yes	Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	GW
Station Code	CNM
Staffing Level	Full Time

Live departures & arrivals for Cheltenham Spa

Departures

Arrivals

Live departures for Cheltenham Spa
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability	Train LengthCoaches
15:59	Nottingham Platform 2	2	16:19 20 mins late	n/a
16:03	London Paddington Platform 1	1	On time	n/a
16:12	Edinburgh via Leeds Platform 2	2	On time	n/a
16:15	Cardiff Central via Gloucester Platform 1	1	On time	n/a
16:23	Bristol Temple Meads via Gloucester Platform 1	1	On time	n/a
16:31	Paignton Platform 1	1	On time	n/a
16:40	Cardiff Central		Cancelled	n/a	3
This service has been cancelled because of trespassers on the railway earlier today
16:40	Manchester Piccadilly via Stoke-on-Trent Platform 2	2	On time	n/a
16:50	Worcester Shrub Hill Platform 2	2	On time	n/a
16:52	Plymouth Platform 1	1	On time	n/a

Nottingham