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Southeastern Motion

 Se Motion

Southeastern Motion - coming soon

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Southeastern Motion - our very own on-board entertainment and information system - will be rolling out on your train very soon. 

Southeastern Motion runs from our on-board WiFi and will be fast, accessible, and best of all completely free. 

Enjoy great content including TV shows, podcasts, e-Books, magazines, news feeds and other great content to keep you informed and entertained. 

What's more, we are the first transport operator in the UK to offer Amazon Prime shows and Kobo books to our passengers. 

It's another way in which we’re continuing to invest in our service to provide you with better journeys.  

To access Southeastern Motion simply log on to Southeastern WiFi on your device. 

Connect to Southeastern_WiFi

1. What is Southeastern Motion?

Southeastern Motion is a collection of TV programmes, podcasts, audiobooks and e-books as well as games, news and magazine content that we’re making available to our customers across our network. 

2. When will it launch?

We’ll start rolling out Motion from mid October 2018, starting with our Mainline and Metro trains, followed by our High speed trains. The roll-out will be complete by mid-November. 

3. How can I connect?

Make sure you’re connected to Southeastern WiFi on your device. Once you’ve accepted the Terms and Conditions you’ll be taken to a landing page from where you can choose to browse the internet, or select from the on-board entertainment available through Motion. 

4. How can I use it?

As you would use any other WiFi hotspot. 

5. Where does it come from?

Motion content is generally stored on our trains. Some channels, such as news feeds and real-time train service information, will offer live streaming.  

6. How much does it cost?

WiFi and Southeastern Motion are entirely free of charge. 

7. Do I need a contract?

You do not need a contract to view any of the content on Motion. All licences and permission to access the programmes are included. 

8. Do I need to download an app?

Motion is available on the browser of your device (whether that’s a smartphone, a tablet or a laptop) which means that an app isn’t needed. 

9. Do I need a TV licence?

No, all content is free to view. 

10. Do I need membership?

Membership isn’t needed, and you won’t be asked to create an account for any content. Some content providers might offer you the opportunity to sign-up for newsletters, promotions and offers, but this is between you and the content provider. 

11. Can I download the content?

It’s not possible to save any of the content to individual devices, because it’s formatted in a way as to not make this possible. 

12. Can I browse the internet?

Yes. You’ll need to select the ‘Browse the internet’ option from the homepage. The normal WiFi limit of 50MB per session will apply to content downloaded from the internet whereas content on Motion doesn’t count towards your 50MB. 

13. Is there any advertising?

Yes – there is advertising from our content providers and sponsors, subject to agreed content and products. 

14. Who controls the content?

We use an independent media content supplier to obtain our material and our contract with them provides guidance on the type of content. We rely on their expertise and knowledge of the media providers to ensure programming meets this guidance. Additionally, content is overseen by Southeastern. We don’t approve every programme, but we do sample content for suitability. 

15. What personal information does Southeastern collect from my device?

Neither Southeastern, nor the equipment and content suppliers keep any personal information when you use Motion. We do monitor which content is chosen in order to maintain popular programming, as this helps informs us what our passengers would like to watch. Our Terms and Conditions are available on our website, and when you log on. 

16. Do you use cookies?

We need to use cookies to allow you to use certain features, such as picking up where you left off a programme on your next journey. Cookie information isn’t recorded and cookies are deleted after no more than 72 hours. We’re fully compliant with General Data Protection Regulations (GDPR). 

17. Can I continue watching the content on my next journey if I don’t get through it?

You’ll need to log back into the WiFi and select the program you were watching. If your device accepts our cookies, then the programme will continue from where you left off. Otherwise, scroll to where you stopped watching it. 

18. Does it work in tunnels/low signal areas?

As the content is carried on the train, it’s not affected by poor reception in the way that internet access can fluctuate on parts of our network. 

19. Does it work on stations?

Generally not, as Motion is a service that’s only available on our trains. However, if a train is at a station you may be able to pick up a signal if you’re on the platform. 

20. How often will the content be updated?

All content will be refreshed about once every three months, but content such as news feeds and magazines will be updated more frequently. 

21. What if I have a problem?

First, check that your device is correctly configured to connect to Southeastern WiFi. If you continue to experience problems, follow the link on the landing page. Our on-board and station colleagues may be able to help, but they’re not trained or expected to resolve technical issues. 

22. Where should I direct comments or complaints?

Please contact our Customer Service team and they will direct your feedback to the most appropriate team. Our on-board and station teams are not best placed to deal with non-operational queries that need to be referred to our office-based teams. 

23. Does it work if the power goes off?

Unfortunately not. On the rare occasion a train loses power it’s important to retain battery power for as long as possible, so that only vital equipment will be supported. 

24. Where can I recharge my battery?

Some of our trains have recharging sockets. We are trialling different battery charging options at a small number of locations and we recommend establishing a routine where your battery is sufficiently charged for your needs before you start your journey. 

25. Can I use it in the Quiet Coach?

We don’t offer Quiet Coaches, as the journey patterns on our network don’t make it viable. 
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