Get help travelling with us if you’re disabled, elderly or have problems getting around.
We can provide things like:
We have recently reduced the notice required for booking assistance on our services to 12 hours. (We would still recommend 24 hours’ notice for travel on other operators' services).
At stations where our staff aren't always available, please call our Assisted Travel service.
To make a booking or find out more details about our services, our trains and stations including staffing and accessibility, please call:
Telephone: 0800 783 4524 or 0345 322 7021.
Textphone: 0800 783 4548
These numbers are available 24 hours a day, 7 days a week.
If you prefer to fill out a form to make a booking, please use the web form below.
Whether you book in advance or not, when you arrive at the station please find a member of staff and let them know and they will help you. If you need to cancel a booking, even last minute, please phone assisted travel so they can let the stations know you are not travelling.