Horley Train Station

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is by the Ticket Office.

Located at the front of the station

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our Assisted Travel team on: 0800 138 1016
• Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

• Phone - 0800 138 1016
• Textphone - 0800 138 1018

Located outside the front of the station.

A florist is in the ticket office.

ticket office and Platforms 2 and 3

Waiting areas are available on platforms 2 and 3 and in the ticket office during staffed hours.

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.

The Assistance Meeting Point is by the Ticket Office.

Sheltered: Yes
Spaces: 76
Type: Stands,Racks
Location:

Located on the overbridge and the near side entrance to platform 1.

Cycles are left at owners risk. Abandoned cycles may be removed.

Please click the link for details regarding the rail replacement bus location.

A taxi rank is available outside the front of the station.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.