Ewell East

The Assistance Meeting Point is by the Help Point on platform 1.

There is a heated waiting area in the ticket office on platform 1, during staffed hours.

Please click the link for details regarding the rail replacement bus location.

Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.

This is a Category B2 station: Step-free access to platform one (towards London) is via a ramp adjacent to the station car park. Step-free access to platform 2 (towards Epsom/Horsham) is via a 200 metres undulating public footpath and short ramp, the footpath being steep in places. 

Access between platforms is via ramps, footpath and pavement (approx. 520 metres, steeper than 1:10 gradient).

The Assistance Meeting Point is by the Help Point on platform 1.

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

• Phone - 0800 138 1016
• Textphone - 0800 138 1018

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button
• calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

You can also arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our Assisted Travel team on: 0800 138 1016
• Texting us on: 0800 138 1018

We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.