Colchester

Address

Colchester [North] station
Station Approach Road
Colchester
CO1 1XD

Ticket office

Mon - Fri:	5:00 AM to 10:00 PM
Sat:	5:30 AM to 9:00 PM
Sun:	6:00 AM to 9:00 PM

0 Station updates

Station details

The gentlemen's toilets on platform 4 are out of order at Colchester station.

General information

Station Operator: LE
Station Code: COL

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Lost Property Contact Available	No
Ticket Gate	Yes
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Customer Help Points	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: WHSmith Photo-Me digital passport photos
Station Buffet	Yes
Station Buffet Note: Coffeelink Starbucks Self-service vending machines providing cold drinks and snacks Free water refill point located on Platform 2, near Coffeelink
Telephones	Yes
Toilets	Yes
Toilets Note: There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30
Waiting Room	No
Waiting Room Note: The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.

Car parking

Car parking	Yes

Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 1373
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/colchester-station-g-anglia/
Accessible Car Park Equipment: Yes
Accessible Spaces: 24
Accessible Spaces Note:

14 accessible parking spaces in the main car park by the front of the station.

10 accessible parking spaces by the London-bound station entrance.

Daily Charge: £11.50
Weekly Charge: £46.00
Monthly Charge: £180.00

Name: Premium Bays
Operator: National Car Parks
Spaces: 90
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/colchester-station-g-anglia/
Accessible Car Park Equipment: Yes

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 576 Type: Compounds,Stands,Racks Location: There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.

Cycle Storage Availability

Sheltered: Yes
Spaces: 576
Type: Compounds,Stands,Racks
Location:

There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.
Taxi Rank	No

Bus Service	Yes
Bus Service Note: Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Booking Office Counter	Yes
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer information office on Platform 4.

Accessible Taxis	Yes
Accessible Taxis Note: Details of nearest taxis are shown on station information poster
Accessible Ticket Machines	Yes
Impaired Mobility Set Down	No
Helpline Contact	Yes
0800 028 28 78
Helpline Opening Hours	Yes
Mon - Sun: 8:00 AM to 8:00 PM
Staff Help Available	Yes
Mon - Sun: 24 Hours
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on one of the ticket machines at this station
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Live departures & arrivals for Colchester

Departures

Arrivals

Live departures for Colchester
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
20:11	Ipswich Platform 2	2	On time	n/a	See details on departure to Ipswich
20:12	London Liverpool Street Platform 3	3	On time	n/a	See details on departure to London Liverpool Street
20:16	Clacton-on-Sea Platform 1	1	On time	n/a	See details on departure to Clacton-on-Sea
20:20	Colchester Town Platform 4	4	On time	n/a	See details on departure to Colchester Town
20:20	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich
20:30	London Liverpool Street Platform 3	3	On time	n/a	See details on departure to London Liverpool Street
20:33	London Liverpool Street Platform 4	4	On time	n/a	See details on departure to London Liverpool Street
20:41	Colchester Town Platform 1	1	On time	n/a	See details on departure to Colchester Town
20:49	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich
20:50	London Liverpool Street Platform 3	3	On time	n/a	See details on departure to London Liverpool Street

Live arrivals at Colchester
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
20:11	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street
20:11	Colchester Town Platform 3	3	On time	n/a	See details on departure to Colchester Town
20:15	London Liverpool Street Platform 1	1	On time	n/a	See details on departure to London Liverpool Street
20:19	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street
20:28	Norwich Platform 3	3	On time	n/a	See details on departure to Norwich
20:31	Clacton-on-Sea Platform 4	4	On time	n/a	See details on departure to Clacton-on-Sea
20:40	London Liverpool Street Platform 1	1	On time	n/a	See details on departure to London Liverpool Street
20:42	Colchester Town Platform 3	3	On time	n/a	See details on departure to Colchester Town
20:48	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street
20:52	Walton-on-the-Naze Platform 5	5	On time	n/a	See details on departure to Walton-on-the-Naze

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Colchester

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