Cheltenham Spa
Ticket office
Closed now
| Mon - Fri: | 5:45 AM to 8:15 PM |
|---|---|
| Sat: | 5:45 AM to 7:15 PM |
| Sun: | 9:00 AM to 8:15 PM |
Station details
| Station Operator: GW | |
| Station Code: CNM |
| Staffing Level: Full Time | |
| CCTV: Yes |
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Penalty Fares: Applicable Operators: Great Western Railway |
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Ticket Office Note: In ticket hall and on Bristol bound platform |
| False> | Lost Property Contact Available |
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Website: Go to website |
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| True | Ticket Gate |
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Customer Services: Please visit GWR Help & Support. Or contact our social media team @gwrhelp. |
| True | Customer Help Points |
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| False> | Atm Machine |
| True | Baby Change |
| True | Seated Area |
| True | Passenger Information Systems |
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Passenger Information Systems Note: |
| False | Shops |
| True | Station Buffet |
| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. |
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| False | Waiting Room |
| true | Car parking |
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Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 178 Annual Charge: £670.00 Daily Charge: £4.80 Monthly Charge: £85.00 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £230.00 Weekly Charge: £24.00 |
| False | Car Parking Contact Available |
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Phone number: 0345 165 2030 Website: Go to website |
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
| True | Location for Rail Replacement Services |
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Location For Rail Replacement Service Note: Front of the station |
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| True | Taxi Rank |
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Taxi Rank Note: Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff. |
| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
| False | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| True | National Key Toilets |
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National Key Toilets Note: The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543. Fax: 01395 222088. Email: sales@radarkey.org. |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
| False | Step Free Access |
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Step Free Access Note: Step free Category B2 station - step free access available to both platforms via steep ramps to each platform. |
| False | Accessible Taxis |
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Accessible Taxis Note: Accessible taxis are available |
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| True | Accessible Ticket Machines |
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note: Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff. |
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| True | Helpline Contact |