Cheltenham Spa
Ticket office
Open now
Station details
| Station Operator: GW | |
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| Station Code: CNM |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Great Western Railway |
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Ticket Office Note: In ticket hall and on Bristol bound platform |
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| Lost Property Contact Available | Yes |
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Website: Go to website |
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| Ticket Gate | Yes |
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Customer Services: Please visit GWR Help & Support. Or contact our social media team @gwrhelp. |
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| Customer Help Points | Yes |
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| Atm Machine | No |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
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| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 178 Annual Charge: £670.00 Daily Charge: £4.80 Monthly Charge: £85.00 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £230.00 Weekly Charge: £24.00 |
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| Car Parking Contact Available | No |
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Phone number: 0345 165 2030 Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Front of the station |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff. |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: The radar key is available from station staff. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Step free Category B2 station - step free access available to both platforms via steep ramps to each platform. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff. |
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| Helpline Contact | Yes |
| 08001 971 329 or 18001 0800 197 1329 (Textphone) | |
| Staff Help Available | Yes |
| Mon - Sun: 5:00 AM to 1:00 AM | |
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Staff Help Available Note: Meeting point: Customer assist office. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Cheltenham Spa
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 15:40 | Birmingham New Street Platform 2 | 2 | On time |
n/a
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See details on departure to Birmingham New Street | |
| 15:47 | Great Malvern Platform 2 | 2 | On time |
n/a
|
See details on departure to Great Malvern | |
| 15:52 | Penzance Platform 1 | 1 | 16:02 10 mins late |
n/a
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See details on departure to Penzance | |
| 15:59 | London Paddington Platform 1 | 1 | On time |
n/a
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See details on departure to London Paddington | |
| 15:59 | Nottingham Platform | Cancelled |
n/a
|
See details on departure to Nottingham | ||
| 16:15 | Cardiff Central via Gloucester Platform | Cancelled |
n/a
|
See details on departure to Cardiff Central via Gloucester | ||
| 16:15 | Edinburgh via Leeds Platform 2 | 2 | On time |
n/a
|
See details on departure to Edinburgh via Leeds | |
| 16:30 | Paignton Platform 1 | 1 | On time |
n/a
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See details on departure to Paignton | |
| 16:40 | Manchester Piccadilly via Stoke-on-Trent Platform 2 | 2 | On time |
n/a
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See details on departure to Manchester Piccadilly via Stoke-on-Trent | |
| 16:46 | Maesteg Platform 1 | 1 | On time |
n/a
|
See details on departure to Maesteg |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 15:38 | Bristol Temple Meads Platform 2 | 2 | On time |
n/a
|
See details on departure to Bristol Temple Meads | |
| 15:45 | Warminster Platform 2 | 2 | On time |
n/a
|
See details on departure to Warminster | |
| 15:50 | Edinburgh Platform 1 | 1 | 16:01 11 mins late |
n/a
|
See details on departure to Edinburgh | |
| 15:58 | Cardiff Central Platform | Cancelled |
n/a
|
See details on departure to Cardiff Central | ||
| 16:14 | Nottingham Platform | Cancelled |
n/a
|
See details on departure to Nottingham | ||
| 16:14 | Plymouth Platform 2 | 2 | On time |
n/a
|
See details on departure to Plymouth | |
| 16:26 | Maesteg Platform 2 | 2 | On time |
n/a
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See details on departure to Maesteg | |
| 16:28 | Birmingham New Street Platform 1 | 1 | On time |
n/a
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See details on departure to Birmingham New Street | |
| 16:32 | London Paddington Platform 2 | 2 | On time |
n/a
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See details on departure to London Paddington | |
| 16:38 | Bristol Temple Meads Platform 2 | 2 | On time |
n/a
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See details on departure to Bristol Temple Meads |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk