Cardiff Queen Street
Cardiff Queen Street station
|Mon:||7:40 AM to 6:00 PM|
|Tue:||7:40 AM to 6:00 PM|
|Wed:||7:40 AM to 6:00 PM|
|Thu:||7:40 AM to 6:00 PM|
|Fri:||7:40 AM to 6:00 PM|
|Sat:||7:40 AM to 6:00 PM|
|Sun:||10:00 AM to 3:30 PM|
|Station Operator: AW|
|Station Code: CDQ|
|Staffing Level: Full Time|
|False||Oyster Pre Pay|
Ticket Office Note:
Near the main entrance
|False>||Lost Property Contact Available|
03333 211 202
Website: Go to website
Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
|False||Customer Help Points|
|True||Passenger Information Systems|
Passenger Information Systems Note:
Departure Screens, Announcements, Arrival Screens,
Station Buffet Note:
Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
|True||Telephones (Cards & Coins)|
The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Waiting Room Note:
Seating area in the café on platforms 3/4.
|True||Cycle Storage Availability|
to the right of the station front
|True||Cycle Storage CCTV|
|True||Location for Rail Replacement Services|
Location For Rail Replacement Service Note:
For services towards Cardiff Central use the bus stop at the front of the station.
For services towards Cathays use the bus stop in front of the shop opposite the station entrance.
Please ask a member of station staff if you are unsure of which stop to use.
Bus Service Note:
Limited service from stop outside station Mondays to Fridays
|True||Accessible Booking Office Counter|
|False||Accessible Public Telephones|
|True||National Key Toilets|
|True||Ramp For Train Access|
|True||Step Free Access|
Step Free Access Note:
Platforms 1 to 5 are all accessible by lift.
|True||Accessible Ticket Machines|
Accessible Ticket Machines Note:
The ticket machines are near the main entrance and accept credit / debit cards and cash.
|False||Impaired Mobility Set Down|
|True||Helpline Opening Hours|
|Mon - Sun:||8:00 AM to 8:00 PM|