Ashford (Surrey)
Ticket office
Closed now
Station details
| Station Operator: SW | |
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| Station Code: AFS |
| Staffing Level: partTime | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: South Western Railway |
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Ticket Office Note: Near the station entrance and on platform 1 |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Customer Service Centre on 0345 6000 650 |
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| Customer Help Points | Yes |
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Customer Help Points Note: Customer Help points are located on every platform |
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| Atm Machine | No |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: |
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| Shops | No |
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| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours. |
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| Waiting Room | No |
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Waiting Room Note: The waiting room is only opening during ticket office opening hours |
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| Car parking | Yes |
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Name: Station Car Park Operator: Spaces: 92 Annual Charge: £799.00 Daily Charge: £5.70 Monthly Charge: £82.50 Off Peak Charge: £3.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £247.50 Weekly Charge: £27.50 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: Weekend Tickets available after 1045 Friday £7.90 Off Peak from 1045 Monday to Friday |
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| Cycle Storage Availability | Yes |
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Sheltered: No Car park |
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| Cycle Storage CCTV | No |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Woodthorpe Road - London Transport bus stops
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. |
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| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m). Please be aware that this station has no tactile paving on the platform edge. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
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| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 5282100 | |
| Helpline Opening Hours | Yes |
| Mon - Fri: Twenty Four Hours Sat: Twenty Four Hours Sun: Twenty Four Hours |
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| Staff Help Available | Yes |
| Mon - Fri: 6:30 AM to 10:30 AM | |
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Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. |
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Live departures & arrivals for Ashford (Surrey)
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 00:55 | Staines Platform BUS | BUS | On time |
n/a
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See details on departure to Staines |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 00:55 | Hounslow Platform BUS | BUS | On time |
n/a
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See details on departure to Hounslow | |
| 00:58 | Hounslow Platform BUS | BUS | On time |
n/a
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See details on departure to Hounslow |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk