Wrexham General

Address

Wrexham General Station
Station Approach
Wrexham
LL11 2AA

Ticket office

Monday to Friday: 6:15 AM to 7:15 PM
Saturday: 6:45 AM to 7:45 PM
Sunday: 9:30 AM to 5:00 PM

General information

Station Operator:
AW
Station Code:
WRX
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Outside the station entrance

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
No
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Waiting Room:
No
Waiting Room Note:

Situated on platform 2/3

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA
Spaces:
68
Accessible Spaces:
5
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
24
Type:
Stands
Location:

Cycle parking is in two locations at Wrexham General. 8 Sheffield stands providing for 16 bicycle parking spaces are located to the left of the main station entrance. 4 Sheffield stands providing for 8 bicycle parking spaces are located under a shelter on platform 4 (Wrexham to Bidston Line)

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement stop is in the station car park.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Buy a Wrexham & Ruabon PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A.

Step free access to Platform 1 (to Shrewsbury) from the car park via the booking office or night gate.

Step free access to Platform 2 (to Chester), Platform 3, and Platform 4 (Wrexham-Bidston Line) via a footbridge and lifts.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

Ticket machines have touchscreen controls.

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 5:30 AM to 10:45 PM
Tuesday 5:30 AM to 10:45 PM
Wednesday 5:30 AM to 10:45 PM
Thursday 5:30 AM to 10:45 PM
Friday 5:30 AM to 10:45 PM
Saturday 5:30 AM to 10:45 PM
Sunday 7:30 AM to 11:00 PM
Staff Help Available Note:

Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times

Help Points available - Location: Alongside lift doors at both platform and bridge level

Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window

The information in this document was generated 7/12/2025 7:59:00 AM