West Norwood

Address

West Norwood station
Knights Hill
West Norwood
SE27 0HS

Ticket office

Monday to Friday: 6:10 AM to 7:35 PM
Saturday: 7:40 AM to 2:15 PM
Sunday: 7:40 AM to 3:15 PM

General information

Station Operator: SN
Station Code: WNW
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 3
Oyster Comments: Top-Up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southern

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note:

Coffee vendor, Platform 1 

Telephones (Cards & Coins): No
Toilets: No
Waiting Room: No
Waiting Room Note: There is a waiting area on platform 1

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Spaces: 20
Type: YES
Location: Station front and Platform 2
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Taxi Rank: Yes
Taxi Rank Note: NO
Bus Service: Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here.

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places. Assistance Meeting Point is the paid side behind the gatelines.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down: No
Impaired Mobility Set Down Note: No dedicated area
Helpline Contact: Yes
Helpline Contact (Phone number): If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - myjourney@southernrailway.com | Phone - 0800 138 1016 | Textphone - 0800 138 1018
Helpline Contact Note: The assisted helpline is not available on Christmas Day.
Helpline Opening Hours: Monday to Sunday 7:00 AM to 10:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:30 AM to 12:30 PM
Staff Help Available Note: A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

The information in this document was generated 13/06/2021 03:07:20