Monday to Friday:
6:10 AM to 8:30 PM
6:15 AM to 8:30 PM
9:15 AM to 4:15 PM
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Located on platform 1 and in the car park.
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Photobooth available in Booking Hall on platform 1.
Bookshelf in Booking Hall for books to borrow.
Station Buffet Note:
Station kiosk, selling hot and cold drinks, hot and cold food, newspapers and magazines.
Telephones (Cards & Coins):
toilets available when the ticket office is open in the ticket hall
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
20 cycle spaces on station forecourt plus 20 in the car park
Cycle Storage CCTV:
Location for rail replacement services:
Replacement transport stop at bus stop at station entrance
Taxi Rank Note:
A taxi office is located on platform 1.
Bus Service Note:
First Essex buses stop at the station.
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access on the Colchester/London bound platform only. The Clacton bound platform can only be accessed via the footbridge or public footpath from Clifton Terrace with steps.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Located on Platform 1
Impaired Mobility Set Down:
Helpline Contact (Phone number):
0800 028 28 78
Helpline Contact Note:
08:00 - 20:00
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:10 AM to 8:30 PM
Saturday 6:15 AM to 8:30 PM
Staff Help Available Note:
Assistance at this station is provided by platform staff or onboard member of staff. Booking is recommended
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 24/01/2022 03:03:28