Address
Wivenhoe station
Station Road
Wivenhoe
CO7 9DJ
Ticket office
Monday to Friday:
6:10 AM to 8:30 PM
Saturday:
6:15 AM to 8:30 PM
Sunday:
9:15 AM to 4:15 PM
General information
Station Operator:
LE
Station Code:
WIV
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
No
Customer Services:
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Yes
Customer Help Points Note:
Located on platform 1 and in the car park.
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
Yes
Shops Note:
Photobooth available in Booking Hall on platform 1.
Bookshelf in Booking Hall for books to borrow.
Station Buffet:
Yes
Station Buffet Note:
Station kiosk, selling hot and cold drinks, hot and cold food, newspapers and magazines.
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:
toilets available when the ticket office is open in the ticket hall
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
National Car Parks Ltd
Spaces:
55
Annual Charge:
£1250.00
Daily Charge:
£6.50
Monthly Charge:
£125.00
Off Peak Charge:
£4.50
Three Monthly Charge:
£357.00
Weekly Charge:
£25.00
Car Parking Contact Available:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
40
Type:
Stands
Location:
20 cycle spaces on station forecourt plus 20 in the car park
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Replacement transport stop at bus stop at station entrance
Taxi Rank:
Yes
Taxi Rank Note:
A taxi office is located on platform 1.
Bus Service:
Yes
Bus Service Note:
First Essex buses stop at the station.
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
This station has step free access on the Colchester/London bound platform only. The Clacton bound platform can only be accessed via the footbridge or public footpath from Clifton Terrace with steps.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis:
No
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
Located on Platform 1
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0800 028 28 78
Helpline Contact Note:
08:00 - 20:00
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:10 AM to 8:30 PM
Saturday 6:15 AM to 8:30 PM
Sunday Unavailable
Staff Help Available Note:
Assistance at this station is provided by platform staff or onboard member of staff. Booking is recommended
Assisted Travel:
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 24/01/2022 03:03:28