Wivenhoe

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Help points can be found at the following location(s):

• Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building
• Next to the cycle parking stands in the station carpark, fixed to a short white post

Photo-Me digital passport photos

Bookshelf in the booking hall for books to borrow.

'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:10 - 20:30Saturday 06:15 - 20:30Sunday 09:15 - 16:15

The main waiting room is located in the booking hall so is available when the ticket office is open.

There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.

This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Details of nearest taxis are shown on station information poster

0800 028 28 78

08:00 - 20:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using one of the two Help Points at this station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.