Winchester Details

Address

Winchester station
Station Hill
Winchester
SO23 8TJ

Ticket office

Monday to Friday: 6:00 AM to 8:30 PM

Saturday: 6:00 AM to 7:30 PM

Sunday: 7:00 AM to 8:30 PM

General information

Station Operator:

Station Code:

WIN

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

In both booking halls

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:

Yes

Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:

Yes

Baby Change:

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens

Shops:

Yes

Shops Note:

Urban Express in the booking hall on Platform 2.

Station Buffet:

Yes

Station Buffet Note:

Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.Vending machines on both platforms offering snacks and cold drinks.

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting Room:

Waiting Room Note:

A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.

Car parking

Car parking:

Yes

Winchester Stockbridge Road Car Park

Spaces:

464

Accessible Spaces:

Accessible Car Park Equipment:

Annual Charge:

£1,393.00

Daily Charge:

£9.90

Monthly Charge:

£139.30

Off Peak Charge:

£4.90

Per Hour Charge:

£1.60

Three Monthly Charge:

£417.90

Weekly Charge:

£39.50

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

286

Type:

Compounds

Location:

Platform 1 car park, platform 2

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Station Hill Bus Stop

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms.

Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.

Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10). Platform 2 night gate has short 1:8 ramp.

Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients).

Accessible Taxis:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:

Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 5:45 AM to 11:00 PM
Saturday 5:45 AM to 11:00 PM
Sunday 6:30 AM to 11:00 PM

Staff Help Available Note:

Staff help available until 23:00 daily

Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make yourself known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/25/2024 8:18:43 PM