Wickford

Address

Wickford station
Station Approach
Wickford
SS11 7AT

Ticket office

Monday to Friday: 5:55 AM to 8:00 PM
Saturday: 6:00 AM to 7:30 PM
Sunday: 8:10 AM to 7:30 PM

General information

Station Operator: LE
Station Code: WIC
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Located on platform 2.

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Newsagent & dry cleaners - open early mornings only
Station Buffet: Yes
Station Buffet Note: Coffee kiosk, plus vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 3. The accessible (radar key) toilets are located on Platform 2
Waiting Room: No
Waiting Room Note:

on platform 2 and platform 3

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 435
Annual Charge: £1256.00
Daily Charge: £9.00
Monthly Charge: £126.00
Off Peak Charge: £7.50
Three Monthly Charge: £359.00
Weekly Charge: £36.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 56
Type: Compound
Location:

A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).

An additional 25-hoop cycle storage area is outside the front of the station.

 

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Substitute bus services call at the bus stop at station entrance

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local Bus stops outside station.  Wickford is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 028 28 78
Helpline Contact Note: 08:00 - 20:00
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:55 AM to 8:00 PM
Saturday 6:00 AM to 7:30 PM
Sunday 8:10 AM to 7:30 PM
Staff Help Available Note: Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 11/04/2021 08:07:07