Wick

customer.relations@scotrail.co.uk

Passenger Assistance Meeting Points

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

• Ticket Office

Located in the main station building at the entrance for the platform.

• Platform 1

By the customer information screen pole at the entrance onto the platform from the car park.

The toilets are located on the platform. The toilet facilities are only available during ticket office opening hours.

Part of station building

Buses pick up/drop off from the station car park.

Please click the link below for the exact bus pick up location:-

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visit www.traintaxi.co.uk for details of taxis available for hire

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

This is a Category A station. This station has step-free access to both platforms. The Passenger Assist meeting point is at the Ticket Office.

Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.