West Byfleet

Address

West Byfleet station
Claremont Road
West Byfleet
KT14 6DY

Ticket office

Monday to Friday: 6:30 AM to 8:00 PM
Saturday: 6:30 AM to 8:00 PM
Sunday: 9:10 AM to 4:40 PM

General information

Station Operator:
SW
Station Code:
WBY
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Outside ticket office and on Platform 3

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Shops:
Yes
Station Buffet:
Yes
Station Buffet Note:

A coffee shop on the approach to the station.

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting Room:
No

Car parking

Car parking:
Yes

West Byfleet Main Car Park

Spaces:
290
Accessible Spaces:
2
Accessible Car Park Equipment:
No
Annual Charge:
£777.00
Daily Charge:
£5.50
Monthly Charge:
£77.70
Off Peak Charge:
£2.70
Per Hour Charge:
£1.00
Three Monthly Charge:
£233.10
Weekly Charge:
£21.90

West Byfleet Premium Car Park

Spaces:
40
Accessible Spaces:
2
Accessible Car Park Equipment:
No
Daily Charge:
£7.00
Off Peak Charge:
£3.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
210
Type:
Stands,Racks
Location:

Platform 1 car park, platform 3 exit

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Bus Stop A, Station Approach next to Enterprise House.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B1 station - This station has step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. From Platform 1 there is step-free access to Platforms 2 and 3 (for trains towards Woking) via lifts. There is a stepped entrance from the Station Approach entrance/ subway to Platforms 2 and 3, but there is an alternative step-free route via the street - approximately 140m.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/16/2024 4:04:37 PM