Walton-on-Thames

Address

Walton-on-Thames station
Station Avenue
Walton-on-Thames
KT12 1NR

Ticket office

Monday to Friday: 6:10 AM to 8:40 PM
Saturday: 6:10 AM to 8:40 PM
Sunday: 8:10 AM to 7:40 PM

General information

Station Operator:
SW
Station Code:
WAL
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Outside the station entrance and in booking hall

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

A coffee shop on Platform 1.

Telephones (Cards & Coins):
Yes
Toilets:
No
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting Room:
Yes
Waiting Room Note:

Heated seating area within the booking hall.

Car parking

Car parking:
Yes

Walton-on-Thames Car Park

Spaces:
250
Accessible Spaces:
2
Accessible Spaces Note:

Parking is chargeable for all vehicles.

Accessible Car Park Equipment:
No
Annual Charge:
£847.00
Daily Charge:
£6.00
Monthly Charge:
£84.70
Off Peak Charge:
£3.00
Per Hour Charge:
£1.00
Three Monthly Charge:
£254.10
Weekly Charge:
£23.90

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
294
Type:
Compounds
Location:

Outside Main Station Entrance

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station forecourt off Station Avenue

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B2 station - This station has step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. There is step-free access from Mayfield Road to Platform 2 (for trains towards Weybridge/ Woking) via a separate entrance and a long ramp at a gradient of approximately 1:20. There is no step-free access between platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/19/2024 5:15:12 PM