Alerts
On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and 16:00 and 19:30.
Waterloo East has no direct level access from the Street. There are three ways to access Waterloo East station.
The main entrance and only step free access route to Waterloo East station is through the use of a lift from Waterloo Main station, then level access via the connecting overbridge and steep ramps to the platforms.
There is a second entrance from Southwark underground station but this involves either steps or an escalator.
The third access is via steps only from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
There is a taxi rank at the Cab Road exit from Waterloo Main station.
Note: There is no ticket office at Waterloo East, full ticket office facilities are available in Waterloo Main station.
Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Ticket Gate:
Yes
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Yes
Customer Help Points Note:
On platforms and overbridge
ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
Yes
Shops Note:
newspapers
Station Buffet:
Yes
Station Buffet Note:
Coffee shops
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
Platform B and C - Available during staffing hours
Waiting Room:
No
Waiting Room Note:
Platform B and C Only available when staff present
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Accessible Toilets:
Yes
Accessible Toilets Note:
Platform B and C - Available during staffing hours
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
On overbridge from Waterloo Main station
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available:
Yes
Staff Help Available Note:
Assistance/Help available from station staff from First to Last trains.
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.