Twickenham Details

Address

Twickenham station
London Road
Twickenham
TW1 1BD

Ticket office

Monday to Friday: 6:40 AM to 8:20 PM

Saturday: 6:40 AM to 8:20 PM

Sunday: 7:40 AM to 7:10 PM

General information

Station Operator:

Station Code:

TWI

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 5

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Ticket office is located in the booking hall.

Ticket Vending Machines are by the Plaza lift and in the booking hall.

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:

Yes

Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:

Yes

ATM Machine Note:

Inside booking hall.

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Station Buffet:

Yes

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting Room:

Car parking

Car parking:

Yes

Twickenham Car Park - from Sunday 17 September 2023

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Daily Charge:

£9.20

Off Peak Charge:

£4.60

Per Hour Charge:

£1.50

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Compounds,Racks

Location:

Mezzanine Level

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Towards Richmond and Strawberry Hill: London Road (A310) Bus Stop C outside station

Towards Hounslow: Bus Stop on Whitton Road

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Step-free category A Station - This station has step-free access to all platforms.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:

Yes

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:

Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:15 AM to 10:45 PM
Saturday 6:15 AM to 10:45 PM
Sunday 8:00 AM to 8:00 PM

Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make your presence known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/27/2024 2:45:15 AM