Thetford

Address

Thetford station
Station Road
Thetford
IP24 1AH

Ticket office

Monday to Friday: 7:00 AM to 1:30 PM
Saturday: 7:00 AM to 1:30 PM
Sunday: Unavailable

General information

Station Operator: LE
Station Code: TTF
Staffing Level: partTime
CCTV: No

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points available on platforms 1 and 2

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2.

Toilets at this station are available at the following times:

Weekdays (Mon - Fri) 07:00 : 13:00
Saturdays 07:00 : 13:00
Sundays closed

Waiting Room: No
Waiting Room Note:

Under the canopy on platform 1 and next to the ticket office on platform 2

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 35
Annual Charge: £437.00
Daily Charge: £3.50
Monthly Charge: £44.00
Off Peak Charge: £3.50
Three Monthly Charge: £125.00
Weekly Charge: £12.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 38
Type: Stands
Location: Platforms
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Replacement transport stop on the station forecourt

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local bus services

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Whilst this station technically has step free access to each platform PLEASE NOTE we do not advise customers with restricted mobility to use platform 1 (arriving from Ely or departing for Norwich) as the route to the platform is along an unsurfaced road without a footpath and a long walking route from the ticket office. There is no step free access between platforms. For trains towards Ely (platform 2) the step free access it through the station car park off Station Road.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office when open or on the platform next to the boarding ramp when closed and the on-board staff will assist you to board and alight.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: On platform 2.
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 028 28 78
Helpline Contact Note: 08:00 - 20:00
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 7:00 AM to 1:30 PM
Saturday 7:00 AM to 1:30 PM
Staff Help Available Note:

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is highly recommended

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 20/05/2022 18:35:06