Tile Hill

Address

Tile Hill station
Cromwall Lane
Tile Hill
CV4 8AS

Ticket office

Monday: 6:00 AM to 7:00 PM
Tuesday: 7:00 AM to 7:00 PM
Wednesday: 7:00 AM to 7:00 PM
Thursday: 7:00 AM to 7:00 PM
Friday: 7:00 AM to 8:00 PM
Saturday: 8:00 AM to 7:00 PM
Sunday: 8:30 AM to 2:00 PM

General information

Station Operator: WM
Station Code: THL
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is located in the paved area outside the Ticket Office.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Tile Hill Station is accredited by the Secure Station Scheme**

 

Customer Help Points: Yes
Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Toilets Note: The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday 06:00-19:00, Tuesday - Thursday 07:00-19:00, Friday 07:00-20:00, Saturday 08:00-19:00 and Sunday 08:30-14:00. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room: Yes

Car parking

Car parking: Yes
Name: Station Car Park
Operator: Network West Midlands
Spaces: 129
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 25
Type: Stands
Location: Station entrance, car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering Rail replacement buses will pick up/drop off in both directions towards Birmingham and Coventry will be the bus stop on Falkland Close at the rear of the Tile Hill Station public car park.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

by member of staff on duty

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step-free access to Booking Hall and platform 1 (for Birmingham) via ramp or 5 steps. Access to platform via Booking Hall or side gate - both step-free. Ramp between platforms or 30 steps up to footbridge and 30 steps down. Additional step-free entrance direct to platform 2 - short ramp. Step-free route between platforms is 200m. Booking Hall has automatic doors.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

A Ticket Vending Machine is located in the paved area outside the Ticket Office.

Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

Pick-up possible adjacent to station.

Helpline Contact: Yes
Helpline Contact (Phone number): 0800 0248998
Helpline Contact Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours: Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 7:00 PM
Tuesday 7:00 AM to 7:00 PM
Wednesday 7:00 AM to 7:00 PM
Thursday 7:00 AM to 7:00 PM
Friday 7:00 AM to 8:00 PM
Saturday 8:00 AM to 7:00 PM
Sunday 8:30 AM to 2:00 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 24/09/2021 17:48:15