Telford Central

Address

Telford Central station
Euston Way
Telford
TF3 4LZ

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 6:00 AM to 7:00 PM
Sunday: 10:00 AM to 5:00 PM

Station details

Alerts

The lifts are out of order between the station concourse and Platform 1 until further notice at Telford Central station.

General information

Station Operator: WM
Station Code: TFC
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is located outside the booking hall.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Telford Central Station is accredited by the Secure Station Scheme**

Customer Help Points: No

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee kiosk
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Saturday 06:00-19:00 and Sunday 10:00-17:00. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room: Yes

Car parking

Car parking: Yes
Name: Station Car Park
Operator: SABA UK
Spaces: 182
Annual Charge: £625.00
Daily Charge: £6.50
Monthly Charge: £78.00
Off Peak Charge: £4.00
Weekly Charge: £24.50
Car Parking Contact Available: No
Phone number: 0330 1235 247
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 40
Type: Stands
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: At the public service bus stop outside the front of the station.

Taxi Rank: Yes
Taxi Rank Note:

Telford Central (TFC)Station Oakengates 01952 616161 Telford 01952 610808 Central Cars 01952 501050 Please refer to station operator. Long route between platforms via ramp and public footpath.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

1 to 1 contact with ticket office staff

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Level access through Booking Hall to Birmingham Platform from car park and station forecourt. Additional 2 side entrances give level access direct to Birmingham Platform. Level access from entrance on South West side of station to Platform 2 (trains to Shrewsbury). Only access between platforms is via public pedestrian overbridge - ramp up from Platform 2 side is 100m long. Ramp down to Platform 1 side is 80m long. Alternative route via 27 steps down to station forecourt. Step-free route between platforms is 235m. Second entrance to Platform 2 has 6 steps, third entrance has 40 steps. Additional station entranceĀ to Platform 1 at far end of Platform with 1 steps. Booking Hall has heavy swing doors.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines: No
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 0248998
Helpline Contact Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours: Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 7:00 PM
Saturday 6:00 AM to 7:00 PM
Sunday 10:00 AM to 5:00 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 27/11/2021 17:21:33